Anthony Plumbing, Heating & Cooling

If I could leave zero stars I would!!! Absolutely horrible customer service and have rescheduled us three times now even though we pay extra per month to be ASAP members!!! They put a note on our appointment to not reschedule yet the lady from dispatch called to reschedule and then got VERY disrespectful when we told her that they've rescheduled us everyday for the past 3 days in a row when we have burst pipes!!! Also when they rescheduled us they never called to tell us or ask us. We pay an extra almost 20 bucks a month for a membership and it gets us absolutely disrespectful customer service, constantly rescheduled without being told, rude pushy sales people that consistently try to upsell us on products we don't even need or want, and callbacks were no one says anything and just hangs up on us!!! Not to mention their prices are more expensive than anyone else in our area!!! We will definitely be going somewhere else from now on and saving our money!!!

Dylan did a great job fixing our issues in a timely manner. Highly recommend.

They came out the same day and immediately fixed the problem. I would highly recommend!

Fast, efficient, and professional.

-Warning- One June 27, 2023, this company caused significant damage to our home by improperly replacing a condensation line. On the evening of July 1, 2023, they sent a tech to identify and stop the leak. He apologized profusely and stated that he had notified "people above his pay grade" to dispatch a team to dry the area and assess the damage. On the evening of July 3, 2023, Anthony PHCE (per Tim West), brought in a company (Power Dry) to dry the area (we discovered later that the drying process used was not the industry standard). Anthony PHCE hired another company (Phoenix Restoration) to obtain estimates to repair the damage and test for mold. Once Anthony PHCE received the mold report, Tim West held onto the results for 5 days before providing to us (he first reported the results to us, via telephone, stating that the counts were "off the charts"). He then emailed us the full report that showed toxic levels in the room that flooded and in an adjoining room (per Nick Fink with Phoenix, only 3 areas were tested per the direction of Tim West at Anthony PHCE). Tim West (Anthony) and Nick Fink (Phoenix) also told my husband and I, on several occasions, that we were safe staying in our home...contrary to what was stated in the air quality/ mold report. Tim West also shared with us that they received had received an estimate from Phoenix for $10,000+ to repair/remediate. It was at this point that all forward momentum by Anthony PHCE to repair/remediate stopped and they began shirking responsibility for the damages. To this date (7 weeks+), nothing has been done to repair the area or remediate. Their CEO/owner has yet to return our calls. We are currently living in a hotel with our dogs in hopes of lessening the current effects of exposure and hopeful that we won't have any long term effects. It has become overwhelmingly clear to us that this company has NO concern for the safety and well-being of their customers or their customer's pets or homes. Hey Anthony...you clearly took responsibility upfront, but then pulled back the reins when the company YOU hired gave you an estimate to your disliking...come on...do the right thing!! The "Owner's" response to some of my other reviews made a very random/general comment referencing my review as a "misrepresentation" without any further information/details. In addition, they directed me to talk to their insurance company? What??? I later added this addendum, and much like our requests to speak the owner via telephone, this too has gone unanswered: "Owner": You said my “review is a misrepresentation of what happened.“ If you do not immediately remove the words quoted above, I will let a judge determine who is misrepresenting what. Just so everyone knows who "Owner" is, are you: STEVE BURBRIDGE? An KC based employee of Anthony? TurnPoint Services in Kentucky? OMERS? BlackArch Partners? Who are you, "Owner?" *The tech (Matt) that came to fix the leak was extremely professional, knowledgeable, an excellent communicator, honest, and empathetic to the situation. Many of the techs we have worked with in the past do a great job. Our recent experience with Anthony PHCE's upper management has been deplorable. In my opinion, their actions and lack of action should be considered criminal (complaints have been filed with regulatory and prosecuting entities). I believe they knowingly endangered the health and safety of my family and pets, and compromised the integrity and value of our home.

It went very well.

Good job guys

It was great. Electrician took care of our issue.

They were professional, very good, I would use them again

It went perfectly. I am beyond satisfied and would hire this company again in an instant. Tyrone is an excellent electrician.