Zion Outdoors, LLC

Thank you for taking the time to speak with me on the phone today. We truly appreciate your feedback, as it helps us improve, and I am incredibly glad we had such a productive conversation. I was thrilled to hear that, despite the initial friction, you found the final quality of our work to be excellent, professional, and good. Ensuring a structurally sound, accurate project is always our primary goal. I also want to thank you for clarifying your concerns with me so we could address them directly: Project Oversight: We appreciate your understanding regarding our use of trusted trade partners. While they are not direct W2 employees, they are highly vetted teams that represent our standards. That said, we hear you loud and clear on the need for better communication regarding on-site representation. Weather & Communication: While the heavy rain certainly threw a wrench into the timeline, we agree that we could have done a better job communicating exactly when we would be arriving. Final Cleanup: We apologize for the debris and property disruption left behind. As discussed, we are actively coordinating the remaining cleanup to make things right. Customer Service: I am glad to hear that our salesperson, was able to step in, assist on-site, and offer the helpful service we pride ourselves on. Thank you again for your grace, your valuable feedback, and for working with us to get this across the finish line beautifully. Please don't hesitate to reach out as we finalize the remaining cleanup. Sincerely, Zion Outdoors Management

Thank you Jackie! Grateful for the opportunity to serve you!