Dr. Energy Saver NE Illinois

We are super pleased with Dr. Energy Saver and the work they did on our home! Our house did not have the proper insulation which was leading to uncomfortable nights and expensive utility bills. After the service was performed the house was instantly more comfortable. The reason we chose this vendor was due to the thoroughness to diagnose the situation vs. writing a quote trying to make a quick buck. The team that performed the work was easy to work with and professional every day.

DES came to look at our small space that needed insulation, talked through the details, and met the price of the competitors who just sent over a quote (or didn't respond at all). The workers came when scheduled, walked me through expectations again, and completed the job on time, cleaning up their mess. Everyone was professional and respectul.

These guys know exactly what they're talking about. They're professional, very knowledgable and very easy to work with.

Great response…Called and had a site visit within 48Hrs, Booked and completed within a week. Granted it was a smaller job, but Wes showed up promptly and ran me through the process, questions were asked and answered. Very happy with the results.

We recently engaged a company to perform insulation removal, replacement, and attic air sealing services. The actual work product, specifically the quality of the sealing and insulation installation, was satisfactory. However, the project completion was delayed due to apparent management and operational issues, specifically communication gaps and logistical oversights, resulting in a four-day timeline (crew worked 5 - 6.5 hrs max each day). While we understand that emergencies can arise and appreciate the company's handling of an unforeseen issue on another project which prevented the crew from working at our home for one weekday, subsequent delays seemed preventable. An operational oversight occurred on another weekday when the necessary insulation blower machine was unavailable due to being allocated to a different site, despite a prior commitment that our project would be expedited. This miscommunication extended the project timeline and left our home without sufficient insulation during a period of significantly cold weather over a weekend, which caused considerable discomfort especially for our little ones who's rooms are directly below the attic on the 2nd level. Communication with the sales representative was strong initially, but later project management and coordination efforts were lacking. While one customer service representative was kind and heard our concerns, we did not feel that the company fully acknowledged the impact of these operational failures or offered appropriate proactive compensation for the inconvenience. We were provided with a small credit for the insulation removed from the garage attic space (part of the work which I cancelled due to my concerns, but no further reprieve was offered). Moreover, ownership of the concerns being valid and even a small, personalized gesture of apology would have been appreciated to acknowledge the inconvenience caused to our family. In summary, while the technical installation of the work was reltively acceptable, the overall customer experience was negatively impacted by systemic operational and logistical inefficiencies that extended a project which realistically should have been completed in a day and a half to two days. We strongly recommend that prospective customers thoroughly vet companies, obtain detailed daily project plans (line itemed ifpossible), and inquire about contingency plans to ensure a smoother experience. I'm not sure if we would've had a different experience before there was a franchise component (being company is local but now also part of a larger corporate network 'Dr Energy, etc)-- I cant say. There were a few other details that I can mention, but I dont want to be a railroading reviewer in any way. Based on our experience, if we were to repeat this process, we would select a different provider without hesitation. Of course, I am one of other reviews with different experiences. Best of luck on your project.