Top Notch Heating & Cooling

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36 Years In Business

Company Details

Contact

66 Iroquois Drive
Orchard Park, NY 14127

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
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Achievements

Service Details

    Areas of Expertise

    • A/C Installs
    • Ductless split systems
    • No propane heater installs
    • Navian brand tankless water heaters
    • Specializes in Goodman heating/cooling will service others.
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted
    • Save $60

      Save $60 on your hot forced air system! You get a $60 Rebate ...

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    • Free Offer

      Free Offer! Get $500 Voucher free when you install a new, hi ...

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    Ratings

    4.8
    63 Verified Reviews
    • 5
      56
    • 4
      4
    • 3
      2
    • 2
      0
    • 1
      1

    Highly rated for

    • Overall Rating
    • Value
    • Customer Service
    • Quality
    Showing 11-20 of 63 results
    4.0 John F. Tonawanda, NY
    11/6/2019

    I wanted them to get my furnace a tune-up because I felt it was not heating correctly. They found a circuit board not working correctly and replaced it within a day. Now everything is just fine.

    2.5 Thomas W. Buffalo, NY
    11/4/2019

    Charged additional from quote, no parts on truck, no dolly to take tank out- almost did not take tank, did not inform me so missed rebates on higher efficiency models.

    5.0 Mark H. Hamburg, NY
    10/22/2019

    nice people reasonable rates

    5.0 Ian M. Tonawanda, NY
    10/19/2019

    Robin and team did a great job. They showed up exactly when they said and cleaned up everything leaving no mess. Also, everyone was courteous to me and my family. I've already hired them to do more work in the spring and would recommend them to anyone looking at for a good & honest company.

    0.50 Erin G. Orchard Park, NY
    10/16/2019

    Would not recommend, unprofessional and shotty work, unresponsive and the job is still not finished

    Response from Company:

    I was hired to complete this job in August 2018, which I did. For the past 14 months, I have been continuously harassed by this customer and his wife via phone calls and text messages. I have been threatened and bullied by both the customer and his wife to perform work that was not part of the original contract. I stand behind all of my work, and I go above and beyond to try to make all of my customers happy, as I did in this situation. Because I refuse to perform additional work for free or to fix issues that I am not responsible for, unfortunately this customer has decided to slander my name and to tarnish the reputation of my business.

    5.0 Rich J. Buffalo, NY
    9/30/2019

    Excellent service.

    5.0 Chris S. Hamburg, NY
    9/25/2019

    Great work. In and out in a few hours.

    5.0 Bill S. East Aurora, NY
    9/5/2019

    We had just registered with Home Advisor asking for recommendations for Tankless Water Heater Repairs. Top Notch Heating and Cooling was the first recommendation, along with 6 others. I had not even finished reading the list of recommendations on the webpage on my IPad and the phone rang. As Home Advisor passes leads to their contractors immediately, Top Notch received my contact info and reached out to offer help and advice. In this day and age we have made calls to various contractors that never returned our call so to have such a quick response was refreshing to say the least. The owner/Operator called himself and asked for info on our needs. He was waiting for a customer to meet him for a quote and called us in the dead time. I explained that the electronic igniter on our 15 year old Tankless Water Heater was not firing when the internal sensor sensed water flow as it was suppose to. This lead to dangerous conditions as the system was opening the gas supply but not firing the igniter. Sometime a delayed firing resulted in a loud POP when the collected gas was lit. The owner, Robin was going to be near our neighborhood for an estimate early that evening and stopped before his appointment. He examined the site, and made a recommendation and gave an estimate to correct an issue with venting the exhaust. I said we would consider it and get back to him. That evening the old heater just stopped igniting at all leaving us with no hot water. I called Robin and asked him to take the job. He agreed, however it was now the start of the holiday week end and the required solution was a special order water heated that was out of stock. The order was placed and Robin said he would install today between 9 am and 10am. He and this two employees arrived a few minutes after 9 and removed the old equipment and associated plumbing and exhaust vent, installed the new heater and cleaned up the area. He was happy to take away the old equipment, and repaired an outside faucet that I had mentioned I was having problems with, all in less than 1 1/2 hour. First rate service and quality installation. I still havenâ t had a call from any of the other recommendations we were given and Robin has responded and been here twice and completed the work before any of the others even made an effort to respond.

    5.0 Tawnie D. North Tonawanda, NY
    9/4/2019

    Robin and his workers were respectful and professional. I am happy with there work.They cleaned up and left the area cleaner then it was.They removed my water heater without charge, other contractors charge 35 dollars for removal. The cost was less then he quoted and that was a plus. I would recommend them to family and friends. That is why they got 5*****s.

    4.5 Jim M. Lancaster, NY
    9/3/2019

    Responded to an emergency Labor Day/holiday evening in an hour. Very pleased with repair work.

    Photos

    Top Notch Heating & Cooling

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