- Residential Work

HomeAdvisor Screened & Approved
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Learn about our screening process88% Recommended
48 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
Achievements
Service Details
Areas of Expertise
- HVAC
- Plumbing
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
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Save $66
Save $66 on Furnace or A/C Tune-Up
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Reviews
Write a ReviewReviewed on Google but got no response: https:// maps.app.goo.gl/memFpaYYmB9ZgbpT6 The salesman was polite and helpful. I would have given this review more stars, maybe even 4 or 5, but only 2 because of the install & non-follow-up: Workmanship is not up to par. The transition duct from the new furnace goes up at an odd angle, with neither angle at each side being symmetrical. The duct should have come straight down, as in the old. Air is flowing out from all four sides of this new paper-thin sheet metal. No attempt was made to seal it. So, in effect, I am cooling and heating a non-occupied storage room. The outdoor unit was solidly soldered in while it was not square to my house. One side overlapped the pad by several inches. Before the tech had me sign off on the job, I took him out to look. Low & behold, everything was square â but at what price? Twisting the unit after being solidly sweated in can cause a constant torque/pressure on the piping & fittings. The tech insisted all was well. The next morning, I had to look up online and call the main office because the AC wasnâ t working (no contact info was given to me in case of an issue or workmanship concerns). A service tech came out and found a wire not properly terminated at the outside unit. I would have expected a call at some point from someone to ask how my install went, but I should have known better. I have pics that show the old transition from the furnace â everything straight up & down, and the new odd piece of garbage. Also, the before and after pics of the outside unit not properly in place, then twisted under torque back into place, square with the house. But one canâ t post pics to this site â only the business can.
Technician helped me find out the model number of my furnace.
They were very good at removing and replacing HVAC
Thank you so much for the 5-Star review! This is one of the many reasons we love serving the Louisville community. Please let me know if there is anything our team at Thomas & Galbraith can help with in the future! ? Max
Nathan and Brandon went above and beyond to help me with my issues!! I'm recommending them to everyone!
Thank you so much for the 5-Star review! This is one of the many reasons we love serving the Louisville community. Please let me know if there is anything our team at Thomas & Galbraith can help with in the future! ? Max
We ended up just replacing our unit since the cost to repair it was more than 50% of the cost of a new one. They were able to get our unit replaced within days and gave us a few bonuses. They were easy to work with and I would recommend them if asked.
Thank you so much for the 5-Star review! This is one of the many reasons we love serving the Louisville community. Please let me know if there is anything our team at Thomas & Galbraith can help with in the future! ? Max
Had a complex issue with hot water heater. I was able to contact technician without calling main number.
Thank you for the 5-Star review!
In addition to fixing the problem, Frank , service repairman investigated the cause for the failure for blown fuse. Frank went outdoors investigated heat pump , found frayed wires and repaired those. A thorough job eliminating the need for a call back. Excellent service work.
Thank you for the kind review regarding your air conditioning repair.
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Thank you for the 5-Star review!
They were great
Thank you so much for the kind review. We look forward to serving your future needs.
Friendly customer service & Repair man we had was professional & friendly & knowledgeable.. would use this company again..& would refer them to family & friends
Thank you so much for the kind review. Please let us know how we can help in the future.
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