The Roof Masters

Contractor never showed up to provide estimate. Job has been completed by another company

Roof Masters are still working this job. They are great so far. Top notch. I am even promised to get my skylight fixed free of charge! The only and big downfall is Angi has not given me my 20% discount for my prepaid Angi membership. I've been given the run around with Angi on this. I highly recommend Roof Masters. Ask for Carlos.

Honest. Quality workmanship. Prompt & outstanding customer service.

I requested roof quotes from Yelp, HomeAdvisor, and BBB. 5 companies reached out to schedule times to meet. 3 called me and used google maps to give me a quote (you canâ t develop a relationship with a customer over the phone, I am old school in that to foster a relationship with a customer you need to have that contact with a customer. I know we are in a time that contact is not something that is encouraged, but being outside, with masks and staying 6 feet away, you can still develop that relationship), 1 never called me back. Only ONE company actually made the effort to come to my home, fly a drone over my home for custom photos and that Rigo from Roof Masters. Rigo was so patient as I asked all my questions, believe me there was a lot. He stepped me through what the process would be and sent me a quote that evening. I needed to have my solar company out to take down the solar panels before they could start on the roof, I got the date from the solar company to come out and take down the panels and Rigo was able to start the next day. Everything just sort of fell into place. Everyone in the office that I had communication with from Claudia to Gaby were just so nice and accommodating, they worked around my schedule instead of the other way around. I donâ t believe I ever had to call, they were in constant contact with me. On the start date Rene the Forman and his crew showed up, they worked fast and efficiently, they were always considerate of the other people in my cul-de-sac with their vehicles, they even worked on Sunday. If I had any questions Rene always took a moment to answer any questions I had or my husband had, my husband likes to get involved and they were patient while he asked his questions. They cleaned up every day before they left the house, picking up nails, pieces of old roof tiles, debris from the front, side and back yard. They left the way they found the yard each day they came. I just canâ t say enough how pleasant this experience was, I was so nervous about replacing my roof, I was nervous because I didnâ t know anything about the process or what to expect. But Roof Masters took my hand and walked me through everything, slowly, patiently and took care of us. When the job was done the crew took great pains to make sure nails or any metal objects were picked up by taking a magnet on a stick around the yard, we have four little fur babies and they took great care that they would be ok after the job was done. If you are replacing your roof and want a company that will walk you through the whole process you will want to go with Roof Masters, ask for Rigo and you will not go wrong and you will end up with a beautiful roof at a competitive price when all is said and done.

They did the quote remotely (which was convenient), but, of course, it would have been better in-person to discuss details. The roof itself looks great, whirlybirds are gone and O Hagins are in. Definitely could tell the difference in the garage and the house, in general, feels cooler. The communication though was severely lacking. The roofers just showed up the first day and said we were starting and that was it. No project manager explaining to the processor when the city inspector is expected, nothing. The project manager came the next day and laid it all out but it would have been nice the first day they started working. I could not communicate with the workers due to a language barrier, all communication was through the project manager who could translate. You definitely want to talk about the gutters with them beforehand to get a plan together if your gutters attach to the roof. They reattached them but it was terribly done at first. They came back and fixed them the best they could. Overall great job but communication is severely lacking.

Outstanding professionals in all respects, I highly recommend this company. I can’t think of one single thing to say that would be negative. They did a great job.

Excellent company. Responded promptly, provided a good bid and performed the work on a timely basis. I recommend highly.

Good

Very professional and efficient. Made sure project area was kept clean and debris free during and after each day. Foreman kept us informed and up to date on process and addressed any problems as the project progressed. We are very satisfied with the work and process.

Everyone was part of a team that worked well together. They were well coordinated, responsive to questions we had. The end result was excellent. Great people. Great company.