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11 Years In Business

Company Details

Contact

100 Illinois St. Suite 2002
Saint Charles, IL 60174
www.groutmedic.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: 8:00 AM - 3:00 PM
  • Sun: 8:00 AM - 3:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Grout Replace or Repair
    • Tile & Grout Cleaning
    View All Offerings and Cities Served

    Ratings

    4.8
    146 Verified Reviews
    • 5
      134
    • 4
      9
    • 3
      2
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 146 results
    5.0 Monica J. Oswego, IL
    5/14/2024

    Great work

    5.0 Bruce B. Algonquin, IL
    1/30/2024

    Hire them and them only if you need tile work done. I was so impressed with the work performed. Great find.

    5.0 Alex S. Bartlett, IL
    12/13/2023

    I hired the Grout Medic to replace the grout in my shower, which had been deteriorating over the years, and to also attempt to clean the shower door which had built up a heavy coat of precipitate and soap scum. I was told that the work would probably take between five to six hours, and the tech, Diego, showed up on time and got to work right away. Sure enough, after about five and a half hours...he had finished, and I was blown away by what an amazing job he had done to my shower and the door also! Everything basically looked brand new; I simply couldn't believe it! After the original estimate, I thought that maybe the price was a bit high...but after seeing the finished product, I would have to say that it was definitely well worth the price and I was very happy that I chose the Grout Medic for the job! Thanks so much again for the excellent job and your customer service!!!!!!!

    5.0 Sharon S. Roselle, IL
    7/2/2023

    Dave went beyond what I asked him and clean my walls in my tires and my furniture in the bathrooms

    5.0 Robert S. Plainfield, IL
    3/14/2023

    Happy with the work done.

    5.0 Robert F. Geneva, IL
    2/17/2023

    Very happy with the outcome and would recommend Grout Medics

    5.0 Gary H. Lafox, IL
    1/25/2023

    Job well done , would recommend Grout Medic for all your grouting needs.

    5.0 Charles M. Yorkville, IL
    10/19/2022

    Great workmanship, and so fast

    5.0 Gretchen S. Vlg Of Lakewd, IL
    10/17/2022

    prompt; good communication, neat, professional

    1.0 Dhiren G. Schaumburg, IL
    8/23/2022

    Excessive charges, Did not caulk and Grout properly. Very disappointed.

    Response from Company:

    I personally did this job. It was done thoroughly and according to the work scope. The customer declined to have his shower re-grouted and chose to have it cleaned, sealed, and re-caulked. When I arrived at his house to do the work he asked me if I was going to take out all the grout. I explained to him that he asked to have it cleaned sealed and re-caulked and showed him the work order that he approved. The customer at that time could have changed the work scope to a re-grout but chose to stay with the clean and seal. His tile and grout both had heavy mildew and the grout lines were jagged and not uniform from the original installation the customer doing his own patchwork over the years. **Cleaning will not make grout lines uniform - just clean.** But in spite of all that was going on in his shower, I cleaned up everything and treated his shower for mold and mildew. When I was done his shower was mold and mildew free and re-caulked seamlessly. When I showed him the shower he was very happy and said the job looked great and paid me. I have left this customer several messages to discuss this but he has not called me back. My only thought is that he was thinking that the cleaning would make his grout lines uniform. However, that is not true. If the customer has buyer remorse, I have no problem giving him a credit on the clean and seal and applying it to the upgrade price of a re-grout. I stand behind all work that I do!!!!

    Photos

    The Grout Medic

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