Siding Repair Systems St. Louis, Inc.

Just donâ t! Itâ s unfortunate and upsetting that things have gotten to this point but their presentation of being caring, professional and ethical is a façade (ironic right for a siding company). The sales portion of the process was fine. Their cost was on-par. Jim (sales) seemed decent. He was personable and seemed to care, but in retrospect his talk of having a near death experience that change him and all his religious talk was likely just a phony tactic to win ones trust. The first project was replacing the siding on the front side of my house. I bought a 40 year old home with original masonite siding so I selected to replace it with Hardie board (masonite has been discontinued) and these guys are authorized Hardie Installers. There were several problems on the jump that I overlooked. (A) They use third party contractors that they donâ t tell you about (it may be in the fine print). (B) Eugene (the â foremanâ ) wasnâ t present when the work started, despite being told otherwise. I had water damage that had actually leaked inside the house so I was having simultaneous internal work done as well and thankfully my general contractor was around for much of the siding work. The main area with the water damage revealed black mold of the plywood within the wall and large holes in the plywood from rot. My contractor noted it from the inside when he opened up the drywall. I contacted Eugene who finally showed up to witness the issue from the inside. He then removed several external boards and confirmed that the mold and holes. They had to undo quite a bit of work for my contractor to replace all the rotten plywood before completing the siding. They also got the finish wrong on the siding - I picked smooth, they put on textured. They got the color wrong on the breezeway - original was white (like an accent wall), they painted it the same color as the rest of the home. I have the contract, emails and photographs of my home to prove everything Iâ m saying and will enter them as evidence when called for. They broke an exterior decorative post and sign that was caught on camera that they did ultimately pay for. I had to send multiple emails and make multiple phone calls to Jim, Eugene and Mike (the owner?) to get any of the above issues addressed. About a year after the front siding replacement was completed I contacted them again to replace all the windows on my home. I made a point to ask that Eugene be present to monitor the work but once they started I never saw him again. Again they use third party contractors for this as well. When I asked Eugene why he wasnâ t present to oversee the work he told me that the subcontractors know more about the window replacement then he does so there is no need/value in his presence. I had to have them come back after the work was completed to re-caulk many of the windows. They cut a major electrical line in the wall which if my wife hadnâ t been home to witness the power loss who knows if it would have been recognized or addressed. Itâ s been about a year since the window replacement was completed. Iâ ve been trying for 6 months however to get them to come back to address some suspected condensation Iâ ve noted on several windows. I also have a broken screen that needs replaced. Iâ ve messaged multiple times with the secretary, Jim, Eugene and Mike. Mike has only chimed in recently since Iâ ve threatened other action. I generally only leave 5 star comments as I donâ t want to hurt anyoneâ s business and ability to support their family. When ignored and taken advantage after multiple attempt to communicate and provide reasonable restitution well then Iâ m going to speak up. Iâ ve reported them to the BBB and Iâ m initiating further action. I warn you to stay away from these people if you value your home, your time and your money.

Very professional job...Very likable everyone I dealt with...Highly recommend..

We recently had our house siding repaired and painted by Siding Repair Systems. What an almost completely wonderful experience. More on the one major shortcoming in a minute. The project starts with a visit by Mike Hudson, the president. His onsite evaluation results in an exceptionally thorough estimate, complete with photos showing every side of the house, marked with indications of what they will be doing to correct every single defect as well as everything they will paint. For the homeowner, it could not be any easier or more exact. We hired them right away. The work was completed by Itamar's team. After an hour or so you learn how nice the workers are; after a day or two you begin to think of them as good friends. They work tirelessly, and quickly, yet still giving each task the time it deserves in order to be perfect in every way. They carefully removed all of the many cracked fiber cement boards, sanded all the blistered boards, and installed new boards with scarcely any noticeable nails. Then they applied high quality paint to the entire house, including all of color-faded fiber cement boards, giving the house a brand new appearance. The workers are excellent in all they do. They are courteous and thoughtful. They treat your property as though it was their own. It was nice having them on the job. The team as a whole is great, but Itamar is the most impressive, and his skills are clearly superb. His fantastic supervision really stands out. With Itamar in charge, this team of workers really excels. We feel confident that we picked the right company with the right people for this job. It's no wonder they have such a high rating with the Better Business Bureau. We enthusiastically recommend this company. The shortcoming is that they left the trash in a dumpster in front of our house for 8 days. It's incredible that a company would do such wonderful work and then end the effort on a sour note. I'd like to give the company only 3 stars for not removing the trash quickly, but that wouldn't be right. The work was so well done that they truly deserve 5 stars, if not more. Lastly, a few words on fiber cement siding. We live in a new urban community where all houses must have fiber cement siding. Almost a thousand houses in an extremely tight square mile area. It could easily be an interesting test bed for a study on the actual - not the advertised - reliability of fiber cement siding. Unfortunately, in this development many, many, many houses have had to have the fiber cement siding repaired or completely replaced. Some within the first year. It's clear that any homeowner with fiber cement siding needs a top-notch company like Siding Repair Systems ready to respond.