Shamrock Chimney

Anthony & James were personable and professional. I would recommend them & Shamrock Chimney to anyone needing fireplace/Chimney work. They were knowledgeable about what they were doing. They took pictures and showed us the work that needed to be done prior to doing the work. We would definitely use them for other things we have to do around the house. I would recommend them to anyone needing work done. Our fireplace hadn’t been used in years so we were grateful that they took care in getting it repaired and working again. Thanks to both Anthony & James for their professionalism & taking care of us. I would definitely get a fireplace & chimney repaired in the summer rather than the winter.

The customer service was outstanding, and the technician was very knowledgeable about the lining system. They provided valuable assistance in helping me understand the process and the necessary actions required.

The installers just need to be more well prepared and more of their own things.

Poor customer service, but the techs seemed like solid guys who did solid work. I was hoping, since most of the bad reviews were from out of state, the local team would be different. Originally quoted $2700 for chimney clean, concrete spray repair for fire box, and cap replacement. Was told could lower the price if agreed to the work same day of quote. Given paperwork for $2700, called back same day and was lowered to $2400 over the phone. I did not request new documentation of the new quote promised over the phone. I scheduled the work. My work was rescheduled twice, receiving a call the day before in each instance. On the day of, guys arrived over an hour early of time window/unexpected without a call beforehand. Work was completed fine, techs were professional. Come to pay, final invoice was for $2700. I explained the discount that was provided. No one knew anything about it. I was told that, generally, they provide a discount if work is scheduled within a week of quote. My work was originally scheduled within a week until they had rescheduled me multiple times. The tech was customer service savvy and made it $2500, saying he would probably hear about it from the people in the office. The work looks solid, so I can not speak to any overt concerns about quality. However, the customer service - retroactive pricing disputes and repeated rescheduling - was not satisfactory. In my case, I think those managing the contracts undermine the effort of the techs doing the work. Which is not uncommon. Would not recommend but would not discourage, as long as you manage the contractor more shrewdly than I did. That said, it is nice when you do not have to.

I was skeptical after reading the reviews, but since most of the negativity was from 2019 i decided to give them a shot. I was given a window of 10-1, and they came around 1130 despite it snowing about 2-3 inches. But the pair were professional, quick, and easy to talk to.

2 very nice young men ( Brian and Logan) came and gave me 2 options to fix my problem. One was more than I could afford so I chose the 2nd option! They immediately fixed my problem! While I was talking to Brian after the job was completed, Logan was out shoveling my sidewalk! They were so nice and polite and put up with an old 79 yr old woman talking their ears off! I would highly recommend them and their company!!?

Great work ! And great customer service

On time, polite, efficient. Good price point.

Friendly and professional. Just looking for estimates at the time. Did not proceed with the work yet.

The crew that came out went over and above. All work was done quickly, efficiently and without issue. Very impressed, definitely recommend this company.