Groundworks

We paid close to $20,000 to BQ Basements to completely waterproof our basement. We still get water and they told us we need another sump pump installed at over $2,000. They guaranteed we would not get water after installation. Be aware they do not stand behind their work or honor warranties.

Jose C. and his crew Don, Aldrin & Donovan did an outstanding job. They were beyond professional and their work was meticulous. An absolute pleasure to work with them. I highly recommend using Groundworks...ask for Jose C. and his crew!

Working with DJ from Groundworks (Select Basement) has been an outstanding experience. After struggling with various contractors who either failed to resolve our water issues or were unprofessional, DJ and his team truly stood out. DJ was incredibly helpful, patient, and responsive throughout the entire process. Our home is a ranch with 225 linear feet around the perimeter, and while other contractors insisted on installing a French drain for the entire length, DJ recommended a more targeted approach. He proposed installing the French drain for just 80 linear feet, focusing only on the areas where water intrusion was likely. His thorough explanations and prompt responses to all our questions were greatly appreciated. The workers arrived on time, maintained a clean work environment, and completed the job as promised. If we could give 10 stars, we would! Groundworks is a highly professional and honest company that didn't try to inflate the scope of work to charge us more. We wholeheartedly recommend them.

Handsome Jay answered all of my questions. He was patient and professional. I appreciate him and the Groundworks team.

am writing to express my sincere appreciation for the outstanding service provided by Corey throughout my recent basement sealing project. From the very first interaction, Corey demonstrated professionalism, courtesy, and an impressive depth of knowledge. His ability to clearly explain the scope of work and answer all of my questions put me at ease regarding this significant and costly undertaking. What truly set Corey apart was his patience and dedication, even after the project was completed. He remained available to address my concerns and ensure that I was fully satisfied with the outcome. His thorough approach and commitment to customer satisfaction were instrumental in my decision to move forward with your company, even at a higher cost. It’s rare to encounter such a level of integrity and care, and Corey’s efforts have made a lasting impression on me. It’s thanks to professionals like Corey that I have full confidence in the quality and value of your services, and I would gladly recommend ground works to others based on this experience.

Working with DJ from Groundworks (Select Basement) has been an outstanding experience. After struggling with various contractors who either failed to resolve our water issues or were unprofessional, DJ and his team truly stood out. DJ was incredibly helpful, patient, and responsive throughout the entire process. Our home is a ranch with 225 linear feet around the perimeter, and while other contractors insisted on installing a French drain for the entire length, DJ recommended a more targeted approach. He proposed installing the French drain for just 80 linear feet, focusing only on the areas where water intrusion was likely. His thorough explanations and prompt responses to all our questions were greatly appreciated. The workers arrived on time, maintained a clean work environment, and completed the job as promised. If we could give 10 stars, we would! Groundworks is a highly professional and honest company that didn't try to inflate the scope of work to charge us more. We wholeheartedly recommend them.

Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer.

I had a issue with the price of an additional 10 foot of work after Groundworks took over the company from Select Basement. The problem was resolved with Ray the field supervisor for Groundworks.

Job well done

Professional, friendly and knowledgeable. The crew did a superb job, very clean and all in one day. The basement is now dry and I no longer have to worry when heavy rains come.