SS Dealer Services LLC

Would love to be able to upload pictures. Had a 5'x5' area where a tornado tore the shingles and felt off a few months ago (with waterproof emergency cover applied) and needed that area repaired, repair 2 leaks (one from nail pops from the storm and one that had a bad transition from the 4/12 pitch to a 1/12 (or so) flat roof. After the repairs were made, they would do a general roof tune-up, and then the Roof Maxx oil treatment would be applied. Roof Maxx Anniston took sample shingles, scheduled to do the work, but selected the wrong size of shingles, and then did a horrible repair. It really would be beneficial if photos could be uploaded. They bent the facia and then screwed in large head bolts on the gable end of the roof --- it looks horrible; the new shingles do not overlap the edge of the slope like the existing shingles do, and on and on. The repaired area looks like it is an area that NEEDS to be repaired, not one that Roof Maxx Annniston had already repaired. He later admitted he had never installed a roof and got in way over his head. The appointment was scheduled for 9-1pm. He and his brother did not come off the roof until well after dark, 8:15pm or so, so I could not see the "finished product". The next morning, in the daylight, I went out and could not believe the butchered job and that they had the nerve to say they were finished and implied that it was acceptable, complete and up to standards. Not even close. I stopped payment on the check the next business day immediately notified Roof Maxx Anniston by email and text including pictures. We spoke on the phone later in the afternoon and he later sent another roofer out who agreed -- it was a horrible job, needed to be reworked, and also mentioned that the wrong shingles had been selected. The other roofer said he would check to see if the shingles were available but could not find them locally, so he suggested I re-open the claim with State Farm to see if they could find them, so we are in that process now. Had Roof Maxx Anniston either sent an experienced roofer out to do the repair, or had roofing repair experience themselves, they would have immediately known that they had selected the wrong shingles, and put everything on hold. I reopened the claim with State Farm the day after the 2nd roofer was sent out. However, the next week, we received a call from our credit union, telling us that a Michael Shane Sparks went to the credit union and knowingly tried to cash the check that he knew had a stop payment order on it. I had notified him by email, text and we had spoken on the phone. Thankfully, the bank did not process the check. Roof Maxx Anniston is NOT someone that you should let up on your roof if you need repairs. They may be fine to just spray the treatment on a roof, but do NOT use them to make any repairs. Again, I'd like to upload photos so potential customers could see their "finished" work. Even the roofer they sent out agreed that the job was botched and needed to be re-done --- with the proper size shingles. I had even brought an architect friend of mine up to see the process --- but of course he couldn't see it because they were to do the repair area first and had no idea how to do it and spent HOURS doing an approximately 25sq foot repair. Roof Maxx Anniston is NOT a company I would recommend. I have now asked, repeatedly, by phone and email for their contracting license number so I could upload photos of their work to the licensing folks, but he has not provided it. I called Roof Maxx corporate last week and send them a full description and 10+ photos and was told by Holly Smith that they would contact me today (Monday) but I have not received a call or email. I wish I had seen a review like this before doing any work with Roof Maxx Anniston. I would be happy to upload photos taken the morning afte...

Friendly, on time and great job..

Very professional.

5 STARS SAY IT ALL. THESE Folks know and believe in this process. Excellent work ethics. Outstanding folks Customer service is #1. They "Get it"!