Robert James Remodel, LLC

We hired Robert (Jr.) because he was the first one to contact us. He came as scheduled and told us that we did not have to remove the sheet vinyl flooring or put down a concrete board subfloor, as my husband wanted to do. He said it was not necessary and that he had been doing this for 10 years and never had a problem. We believed him and he seemed so nice. He did work hard to put the herringbone pattern down, even though he had not done that before. It does look nice if you do not look too closely. He hurried the job because we were expecting a visitor. I appreciated that. But it showed in some of the places where he did not cut the tile large enough, like in front of the kitchen sink, and just filled in the space with grout. Looks terrible. Asked for tile under the stove. That did not happen either. But, after a few weeks, the grout started cracking and crumbling, as we feared. He also owes my husband $60 and we have been calling since October with no response. He moved to New Jersey so look out, people. Even his father phone number is no longer in service! Now what? Guess I will try the better business bureau but do not know what name he uses in New Jersey because he said he cannot use the same name. He should not be able to get away with this. Now I see that another customer has the same grout problem, the same month too. Is he using inferior products or does he just take the money and run? Our hearts are broken over this.

I didn t particularly like the grout work. The work was done in September and the grout is crumbling and some area has broken off

Robert and his son are very good people to work with. They are both very responsive and professional. They gave me a fair quote and stayed within the quote. When something changed about the job I was informed of the issue and they explained the change and explained it in a way that I understood. Pictures of the job were sent to me, as I was away, and the pictures were of good quality. I am very happy with the job they did and how they stayed within the time frame of completing the job. I will use them again if I need to and would suggest their services to anyone looking for some dependable and professional craftsmen in their field of specialty.

He is very professional. He is very responsive and very cost minded. He tries to save money without jeopardizing the quality of work.

He is the best