Groundworks

We called Mount Valley Foundation to perform an inspection on our previously installed encapsulation and humidifier system in our home. Dominic Pritchard, Mount Valley Foundation Service Tech, returned the call and scheduled an appointment for the inspection. On the day of the inspection he called confirming the time of arrival. Mr. Pritchard arrived at the scheduled time. He was very professional, polite, neatly dressed, and addressed our questions and concerns with the current system. He advised us of the inspection he would provide and photograph areas within the crawlspace to show us. Once the inspection was completed, including changing the batteries in the crawlspace remote and replace the humidifier filter, he explained what he observed, and what service he performed, using the photos on his cellphone, showed us the encapsulated crawlspace, including the two large hanging snake skins on two of the foundation support walls. and others smaller snake skins he observed. He advised the 17 year old fiberglass insulation was hanging down in many locations and suggested removal of the current insulation and replacing with an updated insulation which would benefit the encapsulation and humidifier, giving better insulation for the floor above. Dominic explained in detail how the new insulation would be installed, how long the installation would take and assured us it would benefit us in the long run from having to replace the dropping-down fiberglass insulation, which may prevent small rodents (mice) from burrowing in the insulation, and also deter snakes from seeking any food source (mice). Dominic advised us of the total cost of this project and offered several options for payment. During his service visit, Dominic was very patient and was not pressuring us in making a decision to have the work done. Dominic advised us of a discount if we decide in a short time-frame. We decided to have this project completed and are very satisfied with our decision. We highly recommend Mount Valley Foundations and are very satisfied the Dominic Pritchard was our service tech. We cannot say enough about how polite, patient and considerate Dominic was as he explained everything completely and answered every question and concern we had. Thank you Mount Valley Foundations and Dominic Pritchard. Sincerely, Cheryl & Rich C., Summerton

John, Desmond, and Shaquan worked together on our crawl space encapsulation. Fantastic work and customer service. Very professional crew!!!

It was a great encapsulation of the crawl space. Really has helped the indoor environment.

Dondre and James were the technicians who came and did our work. They were very friendly and thorough. This young men did a great job!

Awful experience. Unable to complete encapsulate and seal my crawlspace. Water still gets in on top of the liner. Mold was an issue then and is a bigger issue now. I have structural compromise, my floors sag and are lifted throughout house. Mold remediation was not once suggested to original job nor a containment area created. Company was aware of problems 2 weeks after install and ignored the issue. 13 months later there is still no resolution. They made a horrible mess of my home and have turned the tables to say I am at fault. I would not advise using this company.

Initially, the customer service was great. But, when there was a problem (that MV acknowledged was an installation problem on their part), they are not very responsive. The problem originated in early June and it is now early September and they have still not reimbursed me for the out of pocket expenses I incurred repairing the damages caused by the incorrectly installed equipment. Just be careful...

They need to know how to work with customers and have communication with their clients.

Great work Installed jacks and support beams in a vert tight crawl space about 18â  tall Patrick and his crew were outstanding Called beforehand and the morning of service Showed up on time Very friendly explaining the project all the way thru The final adjustments were done very carefully not to crack the rest on the house I donâ  t no how they fit underneath but they made it look like they did it before A+ Excellent workmanship Ask for Patricks crew There great at their job

Very professional and extremely efficient

On time, efficient, knowledgeable and reliable.