- Residential Work
- Commercial Work
- Small Jobs Welcome
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process86% Recommended
36 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 7:00 AM - 8:00 PM
- Tue: 7:00 AM - 8:00 PM
- Wed: 7:00 AM - 8:00 PM
- Thu: 7:00 AM - 8:00 PM
- Fri: 7:00 AM - 8:00 PM
- Sat: 8:00 AM - 12:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Waterproofing
- Foundation Repairs
- Concrete Lifting and Leveling
- Egress Windows
- Radon Mitigation and Removal
View All Offerings and Cities Served
Deals
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
- Claim This Deal
Free Offer
Free Offer! Get An Estimate free when you call our office at ...
Reviews
Write a Review
Showing 21-30 of 42 results
4.0
Scott M.
North Liberty, IA
10/5/2018
I was called right away but after a few questions they said my project wasn't what they do. However, the rep was nice enough to give advice on what I should do next.
Response from Company:
Scott, Even though we were not able to perform the work you were wanting, we were glad to guide you in the right direction. Thank you for providing feedback, and hopefully, if you know anyone in need of our services you will pass us along! Thank you again, The MidAmerica Basement Systems Team.
3.5
Dennis S.
Walcott, IA
8/27/2018
This contractor doesn’t perform the types of work my project required! They did work with me to understand the scope of my project.
Response from Company:
Dennis, even though we were not able to perform the work you were wanting, we were glad to guide you in the right direction. Thank you for providing feedback, and hopefully, if you know anyone in need of our services you will pass us along! Thank you again, The MidAmerica Basement Systems Team.
2.5
Janet V.
Washington, IL
8/2/2018
My first date to have work done was May 2nd. They had to reschedule to end of June, couldn't come, and then to end of July! In the meantime, July 7th we had a flash flood with a record breaking 7 in. of rain in just over an hour. You guessed it, I got a very wet, carpeted basement. I'm a single woman who works 12 hour shifts. I was not happy to come home to water to clean up the day before I was to leave for a weekend trip. If my new system had been in place, I wouldn't have had to deal with this. The workers and salesman all seemed like fine people but I kept getting emails about my work to be done on May 2 clear until the end of July. The communication is terrible. Now the guy who did the last part of the work, which is still not done, mind you, says he has no idea when they will finish! Yet my first payment is due August 22nd. The quality of work, so far appears to be good, but like I said they are not done yet. It's August 2nd and I have no idea when the job will be completed. I have arranged my schedule for them 4x already, and will apparently have to do it again. Guys were pleasant, cleaned up fairly well, but the customer service stinks. That's why I am giving this company a low 2.5 star overall rating. I expected so much better.
Response from Company:
Janet, We understand the frustration with the logistics on the installation of your project. We very much appreciate your patience and understanding. There was some unfortunate miscommunication along the way on our part, which we are accepting full responsibility for, and will make right with you. Our intention is to get Mike-your installer, and his team back down to your home, to finish everything up, before the first payment on your financing is due, later this month. Again, thank you for your patience, and for your feedback.
3.0
Melissa A.
East Moline, IL
5/3/2018
.
Response from Company:
Melissa, Thank you for taking the time to provide feedback on your experience with our company. If there is anything we can do to make your experience with us more remarkable, please do not hesitate to let us know. Thank you again for your feedback, The MidAmerica Basement Systems Team
2.0
Zina W.
Peoria, IL
4/30/2018
Overpriced. Customer service is limited. Customer service is ok if you don't have an emergency.
Response from Company:
Zina, We were sorry to hear that your customer service was less than ideal. We apologize for the misunderstanding about us having an emergency line. We have a full-time service staff, and they are responsible for both reactive service calls, as well as the annual maintenance program for our homeowners. Our hope is always to see our homeowners in a timely manner. We were glad to have gotten your issue resolved, and are at your disposal should you need us in the future. Thank you for your feedback. Any feedback offers our company a chance to learn and grow, and we appreciate yours. The MidAmerica Basement Systems Team
3.0
Deb W.
Peoria, IL
10/12/2017
Costly! Incorrect measurement of basement windows delayed installation by months. I had to recaulk inside and out, to reseal. Broken window-slider handle. My continuous calls for window installation yielded, no apology or price break. Once installed payment notice immediately mailed with threat of collections because contract states payment at time of completion. No follow up on warranty, servicing etc of my crawl space encapsulation as promised to me at time of signing contract.
Response from Company:
Deb, I am seeing in our records that your crawlspace encapsulation happened at the beginning of November last year, so please expect a call from our appointment center to book the annual maintenance on that at the beginning of November. I will ask the production department to follow up with you on the warranty issues. Please let us know if there are any other questions we can answer for you. Thank you for providing feedback about your experience with our company. The MidAmerica Basement Systems Team.
5.0
Curt Z.
Elgin, IL
6/30/2017
I was under a very strict timetable to have the job done by a certain date. MidAmerica went the extra distance and got the job done on time. Chris was the sales/engineer and did an excellent job explaining the system, helped get the job done on time and followed up to make sure the job was completed properly
Response from Company:
Curt, So glad to hear that your experience with our company was excellent! Please do not hesitate to let us know if there is anything further we can do to help, or refer people to us that can use our help! Thank you for your feedback! The MidAmerica Basement Systems Team
4.5
Tom L.
Andover, IL
6/5/2017
The crew with richard / francis were prompt and professional. Work was done as specified , and work area left clean . Work date was kept as communicated thru customer service. I was pleased with the company and the work, I recommend them.
Response from Company:
Tom, So glad you had a positive experience with your concrete lifting and leveling. I will pass along your compliments to Richard and Francis! If you, or anyone you know, need any assistance in the future, please do not hesitate to call! Thank you for providing feedback about your experience! The MidAmerica Basement Systems Team.
5.0
Roberta M.
Morro Bay, CA
4/14/2017
Cole was very thorough with his explanation of services. Very personable. The company has a very professional quality in their customer service, on the phone, via email and in person. I gave them a down payment and they will notify me when they can come and complete my sidewalk. It won't me till June as they are booked but that is fine. I will be sure to get back with you once the job is completed.
Response from Company:
Roberta, Thank you so much for your feedback! I have passed along your kind words to Cole as well. We are happy to serve you! The MidAmerica Basement Systems Team
5.0
Lynn Y.
Pekin, IL
3/5/2017
They are very prompt and professional. It is refreshing to hire someone to fix an issue and they do-on time and on budget.
Response from Company:
Thank you so much for your feedback. It was our pleasure to help you with your foundation concerns.
Photos
Find More Pros
HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.
To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
