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Learn about our screening process80% Recommended
35 Years In Business
Company Details
- Veteran Owned
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Achievements
Service Details
Areas of Expertise
- Water heater install
- HVAC
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
Reviews
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Showing 11-20 of 20 results
2.5
Christina L.
Sturgeon, MO
10/23/2022
just an estimate on work to be done. was told it would be between 12,000 and 24,000. never got an estimate by the tech who was here. he told us he would send review to my e-mail. he never did. he was late for the appointment. when we recover from the shock 0f the estimated price we will look elsewhere.
Response from Company:
Christina, thank you for your feedback. We appreciate your business.
5.0
Donna B.
Boonville, MO
4/19/2022
I called Master Tech Plumbing about a leak I had in my main water line. They came out and looked at my problem. I told them to set me up a time for them to come out and fix it. When they came out I had the best experience I have ever had with a tech. I will absolutely recommend Master Tech to anyone who has something going wrong with their Plumbing. Their customer service is outstanding. They made sure I knew every step they were going to take in fixing my main waterline. They came up and And told me that my water meter was reading all zeros again because they had fixed the problem. Thank you Master Tech you have made my life a lot easier.
Response from Company:
Donna, thank you for your feedback. We appreciate your business.
1.0
Andrea L.
Columbia, MO
12/2/2020
This is an update on the service from 3 weeks ago by MasterTech plumbing on 11/10/20- Our water heater was leaking. To install the pipe was very costly, $561.00 for 90 minutes, but it needs taken care of properly and promptly. If there is still a leak, I will call them back to repair it again. 11/13/20 - I reached out again as the water heater started leaking again after two days. I was told that there was a 90-day warranty. They sent out another plumber to view the problem. Nothing was fixed or repaired. I was told that I would need a new water heater and the cost would be $4000.00 for the heater and to remove the pipes and put the pipes back in. To say the least, I was very upset that I just paid 561.00 to have a copper pipe that was 6" long cut and replaced with a plastic blue pipe. All of the couplings were takin off and now have a chopped up pipeline. 12/2/20 - I have investigated myself the cost of a 40 gal. water heater that is ceramic on the inside, it is 460.00 at Lowes. I have contacted another plumber who will install the water heater for $500.00. That is taking out the 130-pound water heater, take out the pipes, put in the heater, and put the pipes back into place. I have a water softener nearby. PLEASE DO YOUR RESEARCH BEFORE YOU CONTACT THIS COMPANY! I was in a hurry as we were having guests for our wedding that weekend. I was very displeased paying $560.00 for something that NEVER GOT FIXED! I will NEVER CALL this company again for any of my needs. The recommendation from my neighbor, who calls for maintenance service and repairs for MU, I will trust from here on out.
Response from Company:
Andrea, thank you for the feedback. We use every interaction as a learning experience and apply the lessons learned to help improve our service system. It's unfortunate you chose to go public with your concerns rather than contacting us directly first. In our response to your initial 4-star review, we even asked you to contact us if you'd like to discuss further. First, we'd like to clarify a few things: The date of the first repair was on 11/6. The second visit was on 11/11. The initial repairs made were correct based on what was discovered on the original visit. The technician who made the second visit believes an additional problem occurred after the first visit. Based on his assessment and years of experience, he recommended a new tankless water heater. Water heaters are the most dangerous appliance in your home because they can cause flooding, fires, and electrocution. We believe in protecting your safety first and foremost. We trust our technicians to make accurate recommendations while working in the field. His belief, based on the situation at hand, was that a "tankless water heater" was the best solution. We know they are significantly more expensive than replacing a tank water heater, but due to the location, the conditions, etc, it was determined this was the solution we felt most comfortable offering. This is one reason why we offer up front pricing, so customers can decide whether or not to have us do the work. We're glad you were able to find an alternative solution for getting it installed. We encourage everyone to please research our reputation, and any other company they might do business with. Over the past 30 years, we have earned thousands of positives reviews, comments, and recommendations. Google has become the Gold Standard of community review sources. You can visit our Google Business Profile at g.page/MasterTechPHC?gm where you will find we are approaching 600 reviews with 4.7/5 star rating. That's equivalent to a 94% approval rating.
5.0
Donald M.
Boonville, MO
3/2/2020
Response from Company:
Donald, thank you for your feedback. We appreciate your business.
3.0
John M.
Holts Summit, MO
2/26/2020
Company is professional. Pricey compared to alternatives. Said they could deal with plumbing and HVAC, but the tech that showed up, while nice, knew little about plumbing. Did clean water out of furnace lines, but have had this done before paying about a third of the money.
Response from Company:
John, thank you for your feedback. We appreciate your business.
5.0
Jamie W.
Kingdom City, MO
2/21/2020
Response from Company:
Jamie, thank you for your feedback. We appreciate your business.
5.0
Lowel B.
Rocheport, MO
3/2/2019
They came quickly, did a great job and were fairly priced.
Response from Company:
Lowel, Thank you for your comments. We appreciate your business.
5.0
Leigh B.
Columbia, MO
1/23/2019
On time I received a call before coming. Told me what it would cost before doing the work. Work was done fast and complete. Very friendly service man.
Response from Company:
Leigh, thank you for your feedback. We appreciate your business.
4.5
Linda C.
Columbia, MO
1/10/2019
Tech did not think there is an issue right now. S0-no work was done.
Response from Company:
Thanks Linda for your review. Please let us know what we can do to raise your Quality rating from 4.5 to 5 Stars.
5.0
Suzette R.
Columbia, MO
7/12/2018
I liked that I received same day service and that our Tech Corey was very knowledgeable. I recommend MasterTech to help tack care of any Heating/Cooling/ or Plumbing problems you may have.
Response from Company:
Thanks Suzette for your feedback and your recommendation.
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