Master Grounds Keeper, Inc.

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7 Years In Business

Company Details

Contact

918 arkenstone dr
Jacksonville, FL 32225
https://mastergroundskeeper.com

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: 8:00 AM - 6:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Mowing
  • Edging
  • Sod
  • Pavers
  • palm trees
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.7
50 Verified Reviews
  • 5
    42
  • 4
    5
  • 3
    2
  • 2
    1
  • 1
    0

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 11-20 of 50 results
5.0 Louie T. Jacksonville, FL
7/18/2021

i have had a very satisfying experience. I would easily recommend them,

2.5 Jessica M. Jacksonville, FL
7/16/2021

I hired them to assist with yard maintenance while my husband would be deployed. Our yard has a lot of upkeep with shrubs and flowers. Initial interaction with Forrest (assuming the owner) was arrogance. He didn?t want to come out because he claimed he knew what work our yard would need. Time for service came and all they did was mow the grass and trim four of the biggest shrubs. They did not trim the bottom part of the property, and of the plants in the backyard, or along our sidewalks? I explained this to Forrest along with picture and he chose to argue with me saying he watched video that was sent by the yard worker and said nothing was done wrong and basically didn?t offer to come by or make it right except just give a refund?pretty much blowing us off and not taking into account the pictures. Just completely unprofessional. Then when I said I was leaving bad review he says, why would I refund you? Avoid this company!! Dude doesn?t even bother to call me to discuss, just chooses to argue via text?

Response from Company:

We did the work as requested, but we were cut short by rain. We returned the next day which was after this review was written to finish the work started. The customer did not disclose the gravity of how far out of control the property had become, but we did the work at the quoted price. There was no argument as Forrest simply told the customer if they were not completely satisfied with the work a full refund would be given and to consider the work done as a courtesy at no charge. The lawn and landscape business is one of synergy between the customer and service provider which unfortunately doesn't always work out. Again, we refunded the complete amount with no deductions for the work completed. This customer actually argued that because we offered a refund even after completing the work, that somehow made us unprofessional and less than desirable. We do not know what else could have been done to please the customer, but we will post the video for all to see, thanks.

5.0 Donna M. Saint Augustine, FL
7/10/2021

I cannot say enough good things about this company. From the personal interactions with the owner, to the attention to detail that cannot beat this is THE company you want to hire for your next landscaping project. Feel free to message me on social media and I’ll be happy to talk directly about what a great experience I had with them.

3.0 Kathy L. Jacksonville, FL
6/25/2021

Satisfactory. I know they were in a hurry to keep ahead of the rain, but they did not mow a section of the backyard and did not clean off the back porch of grass clippings. I am sure they will do better next time.

Response from Company:

So everything the customer said was correct. We were in fact cut off by a massive Thunder storm and we did return a day later to finish, but only after this review. This person is still a customer and seems to be happy with our service, so we thank them for their business.

5.0 Algusta D. Orange Park, FL
6/23/2021

Very knowledgeable of there job ! Thanks

5.0 Timothy M. Yulee, FL
6/20/2021

I hired them to stone in my palm trees and redo my entry way with mulch and plants. Everything looks great and the price was reasonable, happy with my landscaping project;

5.0 Debra N. Jacksonville, FL
6/15/2021

Abner was very responsive and created a nice landscape for my front yard. Pricey, but pleased with the outcome and look forward to a continued working relationship.

5.0 Richard A. Jacksonville, FL
6/10/2021

They were not the lowest bid but by far the most knowledgeable. They were quick and efficient. Everything works well and you can't tell they were ever here. Big shout out to Forrest!!

5.0 Carmen E. Yulee, FL
5/29/2021

Great communication right out of the gate AND he showed up when he said he would, and did what he said he would do. Looking forward to continuing this business relationship!

5.0 Beverly P. Fernandina Beach, FL
5/27/2021

Pricey but knowledgeable. Be very specific with your expectations

Photos

Master Grounds Keeper, Inc.
3
Landscape project
3
Landscape Project
3
Landscape project
landscape install Tamaya
Scott paver patio
Stone columns
paver patio

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