- Residential Work
- Commercial Work
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Learn about our screening process99% Recommended
3 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 6:00 PM
- Tue: 8:00 AM - 6:00 PM
- Wed: 8:00 AM - 6:00 PM
- Thu: 8:00 AM - 6:00 PM
- Fri: 8:00 AM - 6:00 PM
- Sat: 8:00 AM - 6:00 PM
- Sun: Closed
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Achievements
Service Details
Areas of Expertise
- Dryer Vent Cleaning
View All Offerings and Cities Served
Cost Information
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Reviews
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Showing 1-10 of 300 results
1.0
B W.
Appomattox, VA
8/17/2024
Hired Mark to clean dryer vents as we had a clog. He did state that it wasn't installed properly, with parts only held up with installation, and a couple sections come apart. There was a burning smell from my dryer, which never happened before, and he stated I needed to call an appliance repairman for that, but that the vents were fixed and clean from dryer to outside vent. (His website states you will receive before/after pictures, which I wasn't provided.) When my husband came home, he discovered there was good airflow coming from the dryer and no more burning smell (that was from the constant running with no airflow in the vent for the 1 1/2 hrs he was here). We looked in the vent from outside and saw a clogged vent. When I reached out to Mark to ask him to come back out, he canceled the appointment due to car trouble and stated he could come the following Monday. (I'd already been without my dryer for 3 weeks.) I told him about the clogged pipe and he responded by stating it wasn't his fault and that it was clean when he left, implying it was something I did. I hadn't touched the thing since he left. He said it could be because it wasn't installed right to begin with, but it has worked for over 6 years. He said I had to trust him that it was clean when he left. He never even thought to take responsibility for the job done. My husband took down the clogged section, that clearly hadn't been cleaned at all, cleaned it out and now it works perfectly. I sent pictures of the clogged pipe to Mark and he never responded. Not even to say sorry. The thing is, if he would have taken responsibility and not tried to blame the customer or make the number of excuses he did, I would have waited for him to return to finish the job and would have a left a glowing review.
Response from Company:
Brandy, Thank you for taking the time to share your feelings. If customers express concerns, I make it a priority to address them immediately. ThatÂ’s why, in your case, I promptly rescheduled your follow-up appointment for the next day, at no additional cost, to ensure that your concerns were handled as quickly as possible. Unfortunately, during our conversation, the situation escalated when your husband became verbally belligerent and hostile. I had no choice but to discontinue service for the safety of my team and myself. In all my years of business, this was the first time IÂ’ve ever had to take such a step, and it was not a decision made lightly. It genuinely pains me to know I had to cancel on a customer. As a gesture of goodwill in this challenging situation, I made multiple attempts to contact you to process a refund. I still have not received a response. When I started MarkÂ’s Dryer Vent Cleaning, I put my name on the company because I am deeply committed to delivering the highest quality dryer vent services, always with the utmost care for my customers. Strong relationships with our customers are built on trust, respect, and a commitment to excellence. As a result of this approach, weÂ’ve expanded services across four states, earned over 300 five-star reviews, and received numerous customer service and satisfaction awards. We continue to receive countless calls from returning customers who trust us to meet their dryer and dryer vent needs. Our customersÂ’ satisfaction is our top priority. Thank you, -Mark
5.0
Gary G.
Amherst, VA
3/7/2024
They did great job showed up on time work the whole time till job was done.
5.0
Rose E.
Ossining, NY
8/1/2023
Very professional and efficient. Will definitely call them again next year for my next vent cleaning. Highly recommend them.
5.0
Janet M.
White Plains, NY
8/1/2023
Absolutely wonderful. Made an appointment right on time. Came quickly within the same day. Knew exactly what he was doing and did it perfectly. Couldnâ t be happy everything Iâ ll fix my dryer works beautiful now .mark is the best
5.0
Kevin C.
Darien, CT
8/1/2023
They were terrific. Efficient, effective and a great value.
5.0
Nicole O.
Norwalk, CT
7/24/2023
Mark was wonderful, professional, timely, and knowledgeable. We will use only Mark for any dryer vent service we need. Highly, highly recommend!
5.0
Google Review
6/29/2023
He gave a great service at an affordable price. I would recommend Mark to anyone looking for dryer vent service.
Response from Company:
Robert, thank you for the kind review. I am thrilled to hear that you are satisfied with the results from our dryer vent cleaning. We look forward to serving your home in the future.
5.0
Eileen L.
Harrison, NY
6/10/2023
Fast and responsive
5.0
Diane C.
Mount Vernon, NY
6/9/2023
I appreciate good communication with a contractor. Steve was responsive to my Angi inquiry and was able to get to us within the day! Very happy with the work done.
5.0
Floyd M.
Palm City, FL
5/31/2023
Steve did a great job. He resolved several issues with our dryer vent. Thank you!
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