Make Ready Residential, LLC

It was a big mistake to hire Make Ready Residential, LLC. They required 75% payment up-front, which was the first red flag. They did a terrible job on two shower replacements, placing tile behind one shower head but not the other. The new flooring for the kitchen was supposed to be waterproof, but since they didn't install it correctly, there were gaps between the planks. Where they removed towel holders and had to patch the wall, they used no filler, just painted over the rough sections of the wall. They also neglected to replace the porcelain bolt covers on the base of the toilets. They had to return multiple times before it was right, making a week-long project last two months. This made the cost of using Make Ready much higher than anticipated. In the end, I discovered they did not get permits or inspections for the plumbing replacement they did, although permits are required by both the state of Texas and the city of Carrollton. I would not hire them again. It was a terrible and costly experience.

The servicemen were knowledgeable, experienced, efficient, courteous, respectful, and took extra measures to make sure my home was well prepared. I would recommend them based on their high skill level, professionalism, and quality of work. I’m very satisfied with the final results.

Chris was Great, he did an outstanding excellent and fast job repairing my water damage to my roof, it’s like it never happened! he made sure my things were safe and took pride in what he does, definitely would recommend again and again !!

Upgraded Jack & Jill bath. Good communication during build and planning phase.

I am a property manager here in Denton County. The team at Make Ready Residential was extremely professional and knowledgeable. Jeff was our estimator for the job and he was very thorough in his preliminary findings at the property. The property owner and I were under the impression that the entire subfloor needed to be replaced due to poor quality, but the Make Ready Residential team looked at it and found that there was actually defect in the flooring that was originally installed. They recommended a different type of flooring (floating LVP) that would be more durable, flexible, and less prone to wear and tear. After approving the estimate provided by Make Ready Residential, they were excellent in providing updates on the project and were prompt with communicating realistic completions dates and any other changes that were needed. Definitely recommend working with their team! I will be reaching out to them in the future!

Good customer service

Working with make ready was a great experience! We love the work they did and they did everything in a good timeline and for a good price!

Fool me once, shame on me. Fool me twice . . . We originally used Make Ready to remodel three bathrooms and paint our kitchen. The first time, we were less than impressed with the work. When they retiled the bathroom, they completely missed areas to grout. In other places, they got our dark colored grout on our base boards. They repainted our bathroom cabinetry and missed big chunks of the cabinets next to the floor. We pointed these out to the project manager, Josh, but they still were never fixed entirely. Months later, we were still finding splatters of paint on brand new countertops and ceilings. It was super frustrating. A few months later, we were approached by Mike about completing additional work. Mike was a neighbor. We expressed our concerns and he told us he assured us he would not let that happen again. Against our better judgment, we agreed. This time, they were patching and repairing a few areas of siding and painting the exterior siding, doors, and shutters. The crew that came out was really nice, but unfortunately not exceptionally skilled. By the time they were done our cars were also covered with paint overspray. After they started spraying, they told us we needed to move our cars and where we needed to move them. We complied each time, but it was already too late. We tried working with Make Ready to have them pay for repairs. The repairs were costly. Some parts can't just be repainted, but they need to be replaced. After receiving quotes, Make Ready ghosted us. Now, we are stuck with $10K worth of damage to my car. It is especially disheartening because we originally went with this company because we wanted to support parents or our son friend and members of our community. Use this as your cautionary tale . . . take your business elsewhere. Find a company that will do a quality job and not balk at the idea for accepting responsibility for its mistakes.

The second crew they sent was really really bad. Could not follow the printed directions on installing a shower door. I had to explain to them the multiple steps they were doing incorrectly. Owner then contacted me and argued. They eventually reinstalled the door but did a sloppy job of the side work (messed up the paint trim, did sloppy caulking and missed some grout holes) and damaged the metal pieces themselves. I was really happy up until the door was messed up so badly.

These guys are professionals. They know how to get the work done in a timely manner while providing good communication, quality workmanship all for a reasonable price. I highly recommend!