Molly Maid of Colorado Springs

Although I think $130/hour for two employees to clean a house is excessive, they did a nice job.

They did everything I asked . I loved how well everything was cleaned.

They start next week

So far so good; I look for consistency in the future.

This was an unfortunate experience. While the two women who cleaned did a good job, the owner was terrible. I called to schedule a morning appointment and was told I was good to go and that they would notify me of the specific window as the day got closer. Life happens every day and things change, that is no problem. The problem is when the company takes no responsibility for their claims and will charge you a cancelation fee even when they have lied. Here comes the day, and the only correspondence I received was a text asking me to confirm I would be paying them for a cleaning service that day. 12pm rolls around and I have heard nothing else. I figured up till 12pm is still the morning, so no worries, but now it is past and who knows what is going to happen. I call them to ask for an update and I am given a bland statement of the cleaning crew will be there after their next appointment and It was not until I pressed and told them I obviously can not sit around all day waiting for them to show up, they put me on hold to go speak with their cleaning crew(again they were great and did a good job) on their status. I was asked when I was planning to leave, like it is any of their business when I was told they would be there in the morning. 2-3 hours of cleaning at the latest of 11:50 would be 3pm. That is the agreement you accept with morning as a qualifier. I was told they would be there around 1:30pm AFTER telling them I needed to leave some time before 5pm. I had no problem with their schedules being delayed, the problem happens when they are now way outside the agreement that was made and fall into the weak and pathetic response of "it is our policy stick to avoid any sense of responsibility like they can not do anything. It is a policy, which means nothing outside of fantasy. Policy is to set a standard, but the same way customers should understand things change, they should also. I was not yelling or using harsh language in any way when asking that I may need to cancel to avoid missing things I had going on. They kept trying to claim I made the appointment online as though that would absolve them of everything. I had to keep pointing out that No, I called and was told a morning appointment and everything was good. It is just bad ownership and man I can only think of the terrible employee treatment that often goes along with poor management/ownership. I would be ashamed and realize my failure as a business owner if I ran it this way.

They did a great job on my move out cleaning. Would highly recommend.

These guys were very overpriced I would not recommend them for the price of $100 an hour for the quality of cleaning. . Also, when I call to discuss some issues with the quality of the cleaning, John mentioned that he had recorded our earlier phone conversation which I had not agreed to, I know this because he made references to some of the discussion that we had had about the agreed-to services...made me feel very uncomfortable. I feel as though I made a mistake, I do not even have the total bill... I definitely should have been more thorough when I agreed to price and the amount of planned cleaning. I feel I was taken advantage of and take some of the responsibility myself, so anyone using this service just be very very detailed about expectations and pricing.

They're organized, dependable and do a fantastic job and always exceed my expectations.

They are amazing! They do such a good job on my house.

I have never expected them to do such a wonderful job, they were excellent!