Roto-Rooter

Speedy service when needed.

Roto-Rooter Medina is top notch! Their estimator showed up as promised to look at our project, they showed up at scheduled time/day and performed the work with minimal disruption to our yard. Their crew was friendly, knowledgeable and did outstanding work. I highly recommend them for all your plumbing needs! Visit their website to schedule via phone or online http://www.rotorooter.com/medinaoh

lsie

Roto-Rooter promised to show up and pump out the Septic Tank. They failed to show and claimed their truck was full on a Friday. Claimed they would show up on Tuesday and pump out the Septic Tank, but Roto-Rooter did not show up. They did not show up on Wednesday, Thursday, or Friday. Called in and the Supervisor did not call back as the dispatcher had promised. This company cannot be trusted as they do not follow thru on appointments and made excuses as to why they did not show up.

Service was fast, affordable, friendly and HONEST!

Came on holiday

They were on time and worked on my plumbing problems. They were professional, knowledgeable and I would call them again in a minute.

Customer service was good. They were prompt. The plumber was professional but I was disappointed in the end. My down spout could not be unclogged. After trying for about 20-30 minutes to unclog it, it was still going to cost $475. When I asked about that it went down to $175. I still think that was excessive for the small amount of work done and it not being fixed. So now I'm trying new companies to help or have someone dig and install a new one.

Working with Roto-Rooter was a phenomenal experience, and I would highly recommend this company to anyone experiencing plumbing or sewer issues. My issues began on a Sunday morning when I discovered my basement utility sink was backing up. Within two hours of contacting Roto-Rooter I had a plumber at my door. He began investigating the situation and discovered that my main sewer line needed snaked. The plumber only got about 10ft. with the snake before he hit an impassible blockage. He promptly escalated the issue to his field supervisor to request backup. Rather than just pass this off to the next guy he waited 6-7 hours for the field supervisor to arrive (RR was really backed up that day) so that he could properly explain the issue. Unfortunately for me the only solution was to excavate the sewer line and cut that section. This job would require additional crew and permits keeping in mind that I was about 24 hours away from having a major sewage backing in my basement. Roto-Rooter literally had a crew at my house taking care of this issue the following afternoon. They would have been there in the AM if it werenâ t for my City being so slow at approving permits. Within 3 days they had the job complete and I had a brand-new sewer line! Iâ d also like to give a shout out to Caleb (44132), Gary, and Dave! Despite this being a really crappy project (pun indented) these guys were AMAZING to work with. Everyone on the Roto-Rooter team I interacted with was supper friendly and easy to talk to. Roto-Rooter will be my first call the next time I have major plumbing issues!

Mike was very nice and did a great job. Informed us of potential other issues and very professional.