Koala Insulation of Dallas

I really wanted to give Koala Insulation of Dallas a strong review because the initial experience was solid. The sales process was smooth, expectations were clearly set, and the installation crew was professional and easy to work with. Unfortunately, that's where the positive experience ended. I originally brought them in to address major temperature differences in two rooms. I was told there was a gap in insulation and that spray-in insulation would resolve the issue. Based on that guidance, I moved forward. The problem wasn't fixed. Since then, I've spent the past two months trying to get a response. I was told they would look into other potential causes, but I've received little to no follow-up despite multiple attempts. That's the biggest issue here, once the job was completed and payment was made, communication dropped off entirely. I don't expect every solution to work perfectly the first time, but I do expect a company to stand behind their recommendation and stay engaged

Quick and Professional. No surprises.

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Chris was great and the evaluation and instillation was done at the time allotted. Overall an awesome company

Great customer service. Quick to provide the service.

So impressed and grateful! I have a home from the 1950's and knew when I was purchasing the home that there needed to be more insulation. After saving up, I called Koala and couldn't have been more glad I did. The crew got the job done so quickly and they were great about keeping the area clean. Charlie was so helpful figuring out the right insulation type for my home and my home already has a huge improvement in heating for the winter. And their prices are so competitive. I definitely plan to refer them to friends and family. Thank ya'll!

EXCELLENT WORK

Awesome! So professional!

Great people who care about their customers!

They had fair pricing. They were on time, efficient, communicated well, and cleaned up well before leaving. Very nice people to hire for insulation installation.