J. Blanton Plumbing

My tech, Anthony C, installed a new water heater at the house in the afternoon. When he realized he was shorted some needed parts/materials for the job, he went to a local big-box store to purchase what he needed to finish the job and complete the service. Anthony was courteous and answered all my questions during the service call. A true professional.

Very satisfied with the service provided by J. Blanton Plumbing today. Walked into a failed sump pump and flooded basement. The customer service agent that took my call was thorough and friendly. The technician, Edgar, was quick to respond and get to my building within only a few hours. He was friendly, knowledgeable and communicated very clearly the issue and the options. The replacement was made in a short time and he again explained everything in detail. I also received a text and email message for a contact person if I needed more assistance. I’ve used this company before and will continue to when needed because of the high attention to detail in customer service, friendliness and quick response time. Thank you!

I had a badly leaking shut off valve. Technician John Hogan was extremely professional and knowledgeable of the situation. Explained exactly what was needed and cost. Took care of the job very quickly with no additional water mess!

Very professional and helped with routine maintenance to avoid future problems.

Matthew Imlah did a great job replacing my water heater & cleaning out the drain line to prevent future problems!

PLEASE READ - I have been a client of J Blanton for years and had a great experience between 2014-2020. I have used their services multiple times since then and the plumbers have been new each time, have been generally nice, but very over-priced and recently have not been able to fix the problems, have not completed the services they have been contracted for, no-call no-showed and so many other small and big issues. I have been trying to solve this with their managers, but nobody calls me back or responds to my contact. The dispatch center is not local and most of the folks I have been able to talk to seem to be in some call center. I would NOT recommend calling J Blanton!

Shane, the gentleman who came out for the service call was friendly, professional and knowledgeable. He had a plan of action and a fix in place very quickly. Thank you!

They went into some details as to what work would need to be done. Along the way they pointed out that my water intake valve was old that they often leak and that I should have a new more modern valve installed. I agreed to having a new valve installed along with a pan at the bottom of the heater and revised water drainage. Since my old water intake valve might leak I told them that I would arrange to have the water shut off for the job. My building is an older renovated industrial building and at the time of the renovation individual water shutoff valve was not installed in each individual unity so water shutoff required shutting the water to the entire building and would need to be arranged at least 24 hours in advance. Then for some reason one of the workers started to fiddle with that old water intake valve after telling me that these often leak. And sure enough it started to leak. The workers tried to stop the leak to no avail so they ended up shutting off the valve. They then notified their project manager to inform him of the situation and then returned to inform me that the manager would be in touch with me as to what to do next. All of this took place in the mid-afternoon around 130/2PM. The manager did not get in touch with me until after 5PM and it was not a phone call but by text msg. His text msg basically repeated that these old valves leak when they are tinkered with and that his guys did me a favor by shutting off the valve to "buy" me some time. Then he went on in his text msg that the reason why I am so upset is that I didn't like the high estimate I got for the project. ( I have saved all those text msgs). That was it, no offer to send a guy over to fix the valve. So I had to contact another plumber and since it was after 5PM I could not arrange for the building water shutoff for the repair for today; the work will not be done until tomorrow morning January 16th, two days later, two days without hot water and not enough water pressure to even take a shower.

Great

On August 11th, 2024, we discovered a foul odor in our basement and decided to reach out to J. Blanton Plumbing Sewer & Drain. Despite two earlier visits that were both pleasant and overpriced, we scheduled an appointment for the next day, August 12th, between 8 AM and 12 PM. By 1 PM, not only had no one arrived, but we also hadn't received a single call. My husband had to take time out of his day to call and check in, only to be informed that our appointment had been shifted to the afternoon. He updated them with my contact information as he left for work. I waited anxiously, only to be repeatedly let down. By 4 PM, with still no sign of a technician, I called again and was assured that our appointment was still on schedule. Fast forward to 6:36 PMâ after hours of wasted timeâ I was forced to reschedule because no one was going to be home. Despite an apology, the rescheduled appointment was once again a failure, moving from an 8 AM to 12 PM window to 9 AM to 1 PM, with zero communication and no technician in sight. This entire ordeal has been nothing short of a nightmare. The lack of professionalism, complete disregard for our time, and utter failure to communicate are inexcusable. Not one courtesy call to inform us of the constant changes. J. Blanton Plumbing Sewer & Drain has proven to be unreliable, disrespectful, and a total waste of time. I wouldn't recommend their services to anyone who values their time or money.