Island Style Pools, LLC

Great experience working with Island Style Pools to install a pool at my home. This was a first-time experience for me, so I really had no idea what to expect or how the process works. ISP folks were wonderful and supportive, always available by phone or email to answer questions and explain concerns. End result is beautiful and just what I wanted. Would definitely use Island Style Pools if I ever do this again. I highly recommend them.

If you want a company that promises and does not deliver then this is the one you want. If I could leave zero stars I would. We signed our contract Aug 28,2019 with promises of starting our dig Oct 1st since we closed on our house sept 27. The dig started Oct 9 and the promise was 6-8 weeks from dig to complete which put us on target for approx Thanksgiving. Well as of today Jan 19,2020 we still are not even close to completion. Nov 27th email of tracy promised block work to start which again was promised on dec 31st email, not only to start but to complete the block work, again on Jan 2, Jan 8, and again 2 days ago. Wish I could add a pic here, which would prove that not only has none of that happened, but our pool which has no peebletech yet looks like a garbage dump from contractors throwing things in the pool on the shotcrete, and the sunken area block work has only about 1/3 of the footers poured and a huge dirt hole with no block. Our home foundation is still exposed and shocking no workers today so obviously for the 5th time of broken promises- no completion. That is the tip of the iceberg lets not even talk about the 4 times the gas line workers were out here laying pipes then taking out and putting back because plans did not match permits but had to redo them to match the contract after correcting the permit. The contract workers for the block work admitted to my husband they have never done anything like this before and states his plans were wrong, and he could not reach the supervisor for clarification, so he has been trying to figure it out on his own. So between the permits, plans, lack of knowledge and rain I GUESS NONE OF THIS IS THE POOL COMPANIES FAULT THAT THIS IS CURRENTLY 4 MONTHS IN AND WE ARE NOWHERE CLOSE TO FINISHING but they sure did collect approx $40,000 of our money so far. At this point we have given up hope of finishing this by spring as we have lost all confidence in this company at this point.

Throughout the project the entire team (sales, project management, office staff) were all great communicators. The contractors they used for each phase were timely, professional and respectful of us, our property and our neighbors. The project completed well ahead of schedule and is BEAUTIFUL.

Did a great job, says what he is going to do before he does it, and great with pools!