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36 Years In Business

Company Details

Contact

155 South Rosemont Road
Virginia Beach, VA 23452
http://www.innovativespas.com

Hours

  • Mon: 10:00 AM - 6:00 PM
  • Tue: 10:00 AM - 6:00 PM
  • Wed: 10:00 AM - 6:00 PM
  • Thu: 10:00 AM - 6:00 PM
  • Fri: 10:00 AM - 6:00 PM
  • Sat: 10:00 AM - 6:00 PM
  • Sun: 12:00 AM - 4:00 PM
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Pool
  • Hot Tubs
  • Custom Decks
  • Swim Spas
  • Outdoor Living
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted
  • Free Offer

    Free Offer! Get Backyard Design free when you purchase an i ...

    Claim This Deal

Ratings

3.5
9 Verified Reviews
  • 5
    4
  • 4
    2
  • 3
    1
  • 2
    0
  • 1
    2
Showing 1-9 of 9 results
0.50 Mary jane H. Chesapeake, VA
5/11/2022

Innovative spas was sent to me through my home warranty company. I was pleased to hear they chose them because we are also in the market for a hot tub. After checking my pool, I was told that my T-Cell was bad, and not covered by my warranty. He has one on his truck and the list price was 1200.00. I mentioned you can buy them all day for way less. (FYI a brand named Hayward 15 T-Cell can be purchased for about 750.00. ) So after speaking to his boss he stated that he was told they would sell me the t-cell for 789.00. I felt it was fair and he was already here. But he then went on to tell me that she wanted me to pay a 125.00 service call fee. I said oh yes through my warranty it is 65.00. He said yea but we need you to pay a service call for the t-cell. I , very puzzled, thinking I was misunderstanding, said, well your already here and it is in your truck. He said I know but she is the boss. I let them know that trying to squeeze that extra 125.00 out of me told me about what kind of company they would be to work with, and I no longer care to purchase a hot tub from them. He said okay and left! I called the hot tub salesperson and told him what happened and why I would no longer be purchasing a hot tub from them. He rudely said OK! Well fine, she made her decision Good luck to you Side note: that they are telling people they should buy a soft tub instead of a real hot tub, because the soft tub fits 6 adults (not true) that is delivered price is 5700.00. (1000.00 more than anyone else) He also stated, â  Yes it only has 8 jets but you do not need jets for the benefit of a hot tub, just hot water . Due to my experience, please beware! This company operates without an ounce of integrity. Apparently they think that since pools and hot tub sales have soared since the pandemic, they can be rude and customers just have to tolerate it. I suggest you bring your money elsewhere.

5.0 Kyle R. Virginia Beach, VA
9/20/2021

Awesome Job

5.0 Kyle R. Virginia Beach, VA
9/20/2021

Noah and Carter were professional and knowledgeable. They kept their work area clean and the pool cover looked and functioned perfectly.

5.0 Claudia Y. Virginia Beach, VA
11/7/2017

Lisa was very helpful and set up my service as quickly as possible!

0.50 Linda M. Virginia Beach, VA
6/3/2017

Innovative Spas installed a new pump to my pool. When the installation was complete and the installer was leaving I noticed a slow leak. I pointed it out to him but I had to leave. He said he fixed it. When the rain stopped I noticed it was still leaking. The installer didn't leave any paperwork. I called to see if they would come back to fix the leak. I am still waiting. Their price was 100 more than the competition but they said they could come right away.

4.0 Klaus-werner D. Virginia Beach, VA
10/22/2015

It took a few phone calls to set up the appointment. However, their people in the field are great, knowledgeable and courteous, they called to confirm the appointment and were actually early (!!!). So far, I am pleased - looking forward to open the pool with them in 2016.

5.0 Leon H. Chesapeake, VA
8/20/2015

Thomas, the Service Representative was very impressive and knowledgeable of his trade.

3.5 Virginia Beach, VA
7/25/2015

Got off to a slow start -- did not show up as promised at first. Overcharged for pool opening and first cleaning but we eventually came to agreement about weekly service and things are going smoothly now.

3.0 Virginia Beach, VA
6/27/2015

Because I'm a 1st time pool owner I think I get taken advantage of by some of these company's in order for them to make money and me losing money

Response from Company:

We are glad that we could help you replace your faulty pool filter. I know that when a pool is dirty and you can't get it cleaned, the last thing you want to hear is that it is faulty equipment. We also are glad that we could provide 3 hours of pool cleaning and only charge you for one hour AND crediting your retail account for chemicals to help you out because we value your business! Our service provides not only complete cleaning but pool equipment repair as well. Keep Swimming!

Photos

Innovative Spas
19
Pools
19
Spas
20
Spa removal/delivery
10
Swim Spa Delivery
18
Swim Spa Installation
9
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