1-800-HANSONS (Toledo Windows)

The salesman was convassing the neighborhood so we allowed him to demonstrate the "exceptional" windows that only Paramount had the exclusive right to sell. We were impressed with the windows but not the price. They quoted us $10000.00 to replace 14 windows. We only agreed to replace the front part of the house since it was directly hit with afternoon sun and would provide us the greatest benefit but those 5 windows cost $5000.00. The men who came out to perform the work were courteous and quick, but the quality of work performed was substandard because they failed to seal the interior and exterior of more than one window. Within a year of having them installed, a stop (that prevents the window from opening more than a few inches) on one window had fallen off and had to be super-glued back on. When the salesman advised us on the window selection, he failed to take into account the type and style of our shutters, so now we have windows with a center sash, equal size top and bottom panes, and shutters that do not line up properly. The shutters have a smaller panel on top and larger panel on bottom, therefore, we need to replace the shutters to match the windows. We take full responsibilty for being naive about not researching and for paying too much for windows, but the overall quality of workmanship and lack of a thorough job by the salesman and installers is unacceptable. I would not recommend using this company to anyone. Update May 2011: Regardless of the response to my original report, no one from Paramount has since tried to contact me.  My phone number and address have not changed. 

We had them start with one window to see how they would do. The window itself is good, although I feel the product was probably overpriced, but their sale was very high pressure and I did not like that. They did not do a good job installing the window; I was expecting good quality work from them. I called them to and their explanation was “that’s the way we do it.” They didn’t put any kind of insulation in before they put on flashing, and before they put caulk in I could see daylight around the window. They didn’t try to fix what the builder failed to do, they just put the window in the way it was. They put the window in against the drywall so there is no type of framing between the outside exposed exterior and the drywall other than the metal flashing. I’m going to have to pull the window out and install it properly. They were poorly prepared for the installation and they didn’t have a ladder that was long enough so they tied two ladders together; I can’t believe that they were willing to do something so unsafe. They were a day late and I was not impressed with their professionalism. One or two people were alright but everyone else was either high pressure or not properly trained. I would never use them again.

Men were nice and worked hard but they came back with a higher price after starting the job...Said they found damage they had not seen before hand.

I had used Paramount to replace my windows three years ago and had gotten quotes from Lowes and Home Depot (in-store estimates) prior to meeting with the representative from Paramount. The representative was thorough in his explanations; sometimes vague, but he was patient and answered all of my questions. The price quoted me from Paramount was higher than those from the stores, but within reason; and, since I had them do work for me before, I felt more comfortable having them do it and was therefore willing to pay a little more. I did stick to my budget, however, and the representative made adjustments to the work and materials until we got it under a price I felt comfortable at. The door had to be special ordered and took a little longer than first expected to get in and we had some difficulty working around my schedule and the weather; for the most part, the representative was proactive and consistent about contacting me (we ended up leaving alot of messages for each other), except one Saturday I thought they were coming and they didn't). In the end, they ended up installing on a very hot Saturday. The installation team (two guys) came later in the morning than I expected, and I wish they had called to confirm the appointment a day or two before--especially since we had previously had delays--because I had started to think that they wouldn't make it. When they did arrive, they were courteous and clarified what they would be working on that day. The heat was terrible, but we took it in stride and the door and facie were installed by the end of the day. They cleaned up well inside, but I am still finding nails, screws and other pieces of material from the yard--most likely from tearing down the old gutter. With the new door on, they found that the storm door wouldn't fit back on (the handles ran into each other); the installer explained it to me and suggested I hold off making the payment I was to have given him that day until they cleared up the storm door issue. They came back Monday while I was at work to finish put up the gutters and Wednesday I got a call from my original representative to set up a meeting about the storm door. When he came, he apologized and said that they only did standard storm doors, so I would need to get one from another company (recommending Lowes). He then reduced my remaining bill by almost $300 to cover the cost of getting a new storm door. I was a little less happy with my overall experience than I was for my last job. As mentioned, the appointment wasn't confirmed (like last time), there was some confusion on my part over when the appointment was, and I was suprised that they wouldn't have known that the doors wouldn't have worked together. I still would recommend them, though, because they do make things right in the end; last time I had to have them back once to recaulk my windows a few months after they were installed, and there was no hassle. For me, knowing that they value their repuation helps me to trust them with my home (and my money).

After telling the salesman to leave (it was almost 10pm) I was contacted by their "Supervisor" the next day. He came out, took a look and I wound up getting it done for just over half of the estimate. The work is first rate, and looks great. The sales/management needs some grooming.

We've previously used Paramount to install 22 energy efficient windows in our house. So, we knew of the company from prior work. It almost seemed like the sales call lasted longer than the actual work. That's not true (2.5 hours vs. 3.5 days) but the call took longer than we expected considering that we already knew what we wanted. The work started on a Monday and continued through mid-day Thursday. Trim work took 2 days, the door about a half day and the gutters about a day. Our house is not large in square feet but it's a ranch style so we have a lot of linear feet. It was a big project. We were invited to talk to the men anytime and ask what's going on. The only issue, and it wasn't their fault, is that the door was installed during one of the colder days in February and the house got pretty chilly. Again, not their fault but we were pleased when it was finished and closed in. The men were competent, professional and worked steadily. we were very pleased with them. It also helps that they stand by their work and will repair/replace any thing that goes wrong. For example, previously we had a sliding window installed in our kitchen. it was hard to close and lock. If you worked out and really slammed it closed, you could close and lock it, but... They came out and installed a new window at no cost. We are very pleased with Paramount.

They did an excellent job. We got what we paid for. They provided a great service and a great product.

We decided that it was not the right time to do the job on the windows. It seemed like a good product. They were a little bit pricey. They were a little bit aggressive and kept calling us. We kept telling them that we did not want to do it. They were great when they came to give the estimate. There was a long demo, measuring and estimate and everything. We did not realize it would take so long. They were very nice. Once we looked around and made sure that we had the best price, we did not really call him up to do the ordering or set up the meeting. We did not really speak them out.

They did a good job. We have big windows and they had to custom the windows. They measured it twice and came when they said they would and did the whole job. They cleaned up after themselves and they windows look great. The prices were on the higher side, but it was worth it.

This company had sales people canvassing our neighborhood. My husband spoke to 1 and then a couple of weeks later I was working outside when I was approached by the same young lady. We were in the process of prepping our home for painting. We ended up asking for an estimate for just the 1 overhang. A salesman came out, did an eyeball measurement and gave us an estimate of $5700. We said "no thanks" and thought that it had ended. The company called us again and said that it was the end of the fiscal year and they had to get rid of inventory and could another person come out and give another estimate. We agreed. This sales person did another "eyeball" measurement and said he could have it done for $3700 because they had a lot of white inventory to get rid of. All he asked was that we write a nice letter if we liked the work. He also said his best worker, Steve, would be in charge and pointed to our nighbor's home and said they would be embarassed by the time this company was done. Wellthe job was eventually sceduled 2 wks later, the crew came out, looked at the job and said that the salesman underestimated by 50% for materials and that it would cost an additional $1095. The salesman ended up saying that my husband had given him the measurements - this was totally false. Ended up contacting the VP who said "No" they would proceed with the original price and we would have "Steve" as promised and another date was set up. My husband waited and no one showed up - they called and said there was a miscommunication. Another date was set up and the crew showed up. But no Steve - never even got to see that guy. The 3 guys that did the work were fine (though the head guy shouldn't come to the door for the first time with a cigarette hanging out of his mouth! - a bit unprofessional.). It was promised that the work would be done in a day - it took 2 (not a big deal). And our neighbor would not be "embarassed" by the quality of the work. It is fine but doesn't look much different than our neighbor's. Just overall, a pretty poor, disappointing experience. And we probably still paid too much - but that is what we agreed to.