1-800-HANSONS (Toledo Windows)

Word to the wise ? don?t use 1-800-HANSONS for home improvements. Just 2 weeks after they installed a new shower, the entire bathroom flooded today when I took a shower! When we called them, they REFUSED to come back out and said call a plumber because they aren?t responsible? Then they actually had the audacity to ask for $450 they added on to fix the shower ceiling, which they weren't going to do at first. We had to go around and around with them to get them to do it. We spent thousands on this and are now without a shower for who knows how long! They also ripped out the top of the window frame and bracket to fit the shower wall then threw them away so we have no way to hang the curtain back up; left wallpaper hanging and removed a piece of tile and left a spot at the bottom of the wall open. When we actually got them to come back and fix it, they put a poultry amount of grout in the hole, which later caved in leaving a hole again! Horrible experience and horrible customer service!

2 guys installed everything and we’re finished by lunchtime. I LOVE these new windows.

Awesome Amazing job

my wife and I were shopping for a replacement sliding door for the back of our house and ended Up ordering from Hansons. Product 3/5 The door is nothing special. it'll keep the water out (presumably) and its not ugly when its closed but it's not particularly attractive. the latch plate looks like it was just slapped on a door it wasn't designed for. I don't know if that's normal or if it was manufactured improperly. We didn't have a lot of time to decide a handle color because of the sales guy so we tried to change it the week after we ordered but they didn't do it. Pushy sales guy 1/5 Other quotes we got all came from the guys who would be installing the door themselves and were very knowledgeable about the product and process. Hansons sent a generic pushy salesman. My two biggest gripes with them were the pressure (you need to buy today or we'll charge you even more) and over promising on the install. We have a rotten rim joist below the door that the salesman looked at and assure

I think these photos of our ?new window? install project speak for themselves. I have a dozen more but you get the point.

I would never recommend or refer Hansons to anyone, for anything. First off the salesman who originally visited my house to quote a full bathroom remodel, directly lied to me while sitting at my dining room table. I asked very specific questions about the labor force that Hansons would use. I was told there would be a crew of at least 2 Hansons employees performing the demolition and the install, along with a master plumber that would be there as needed. As it turned out, a 1 person crew who was not an employee of Hanson's but rather a sub-contractor who worked on his own schedule. The work quality was average to sub-par and in fact one of the panels was cut incorrectly onsite and I had to wait an additional 3 weeks for a new panel to be made and shipped. Customer service repeatedly told me incorrect dates and timing. Hanson's tried to gouge me with an additional $1,600 for work that was never done. All in all, a terrible experience and I would never use them again.

Hanson's is an excellent company, from the salesman to the installers - everyone was pleasant and professional, and very knowledgeable. Our windows are absolutely beautiful, and we are extremely happy with them. We give Hanson's our highest recommendation without hesitation.

If you’re considering getting new windows, I cannot recommend Nova from Hansons highly enough! From start to finish, he made the entire process smooth and stress-free

Shawn Stacey was incredible. He was very thorough and demonstrated how knowledgeable he was about the product. Shawn gave us a broad range of options and made us feel accommodated, heard, and taken care of. He provided a no pressure sales experience that we really valued. 10/10.

This is a review based solely on the SALES experience. Solid salesman, friendly, knowledgeable. Sold me on some siding and gutter work. I am satisfied. Update: The work is now all complete. Two work crews were at my home within one week of each other. Both were courteous and professional. The work looks impeccable, and they cleaned up everything when they were done. I would recommend Hansons to anyone.