Gotcha Covered Of Frisco

Laurie Medeiros was an excellent advisor who helped me make the best decision based on my simple style and preferences. She never pushed me to buy more than I needed, and offered additional decorating suggestions. And I appreciate that in a sales person. The living room drapes and dining room valances turned out beautiful! Made a huge difference in these rooms. Thank you, Laurie!

Greg was professional and knowledgeable. They offer a lot of options and the turn around time beats their competitors. The shutters are made here locally.

My review of Gotcha Covered of Frisco will be very different from most other reviews, but will be very honest. My goal is to help other homeowners in this forum. I do not recommend this company due to poor business practices and failure to deal amicably with people. For a more detailed review written by me about this company, please see the Texas Better Business Bureau. I met Rick, the owner, in October 2019 and hired him in April 2020 for several elegant window treatments for my home. 1) Living Room - drapes with banding/leading edges and tiebacks with fluted fascia and traversing rod; 2) Kitchen nook - five Relaxed Roman shades; 3) Kitchen Nook Patio Door - cornice and roller shade 4) Master Bath - window treatment consisting of a large cornice and London Shade. I worked with Rick through April 2021. While working with Rick throughout the 2020-2021 year, I observed a decline in attention to details, lack of overall drapery knowledge, and failure to follow instructions, of which he seemed to be oblivious. His wife Heather corrected him several times regarding details in my presence. I would point out flaws and problems at the installations and afterward, and he and his subcontractors always seemed surprised by my discoveries. Additionally, he told me that he lacked the staff to complete my projects and had had a falling out with Robert, his best subcontractor, which shows instability in his network of so-called professionals. This, of course, led to a disastrous end. It is completely obvious now that Rick lacked the skills necessary for elegant draperies. He should stick to horizontal blinds and do nothing else. I did not ask for window treatments to hang from stars in the sky; all of my projects were standard for any skilled drapery company, and Rick should have been able to deliver these effortlessly. The projects were completed throughout the year with flaws and/or omissions. Simply stated, things were not done correctly at the outset, requiring costly revisions for Rick and time-consuming delays for me of almost one year. The most astounding of all things is that at the end of our business affiliation in April 2021, Rick blamed me for his problems. LIVING ROOM PROBLEMS: In June 2020 received drapes.The custom-made traversing rod and fascia rod do not match; fascia rod is dark gold; Rick ordered my traversing rod in white which was a mistake, these two should be the same color for beauty and appeal. Also, he failed to deliver the matching tiebacks I had ordered. I finally received the tiebacks in February 2021, almost one year later. MASTER BATH PROBLEMS: In JULY 2020, I ordered a large window cornice to reach the ceiling and London shade. Rick failed to measure correctly and ordered the wrong sized cornice. Received the finished cornice and shade in March 2021 with errors: swag on the London shade distorted; tear in the bottom trim/hem and unsewn hem on one side; the weight bar cover on back of the shade was torn; trim along the arch of the cornice crooked, & installed off-center. He later fixed issues which took 8 months. KITCHEN NOOK:In April 2020, I ordered curved Relaxed Roman shades in my kitchen nook; instead, I received standard straight shades. I asked for a patio door cornice and roller shade in April of 2020, cornice made incorrectly, and didnt receive the shade, made incorrectly, until April 2021. I demanded a partial refund of $1250, to which he agreed. If you want quality work, avoid this inexperienced company.Please proceed with caution.

Good company to work with!

We love our shutters from Gotcha Covered. They were the only company that provided us with a good option when we learned because of our custom shaped, and very large windows we couldn't do standard blinds.

Window Coverings, etc, are currently being made. Will add comment when work is installed, but we were more than impressed with the work done in assisting us in selecting types of coverings and fabrics and all the time and effort taken to insure we are getting exactly what we asked for.

Prompt installation and great service.

Very satisfied professional and quick turn around.