Excel Plumbing & Sewer Services

Repairman was very polite and professional. He looked at what he could but said he couldn’t really give a complete inspection because it was dry out and sump pump wasn’t running. Probably true but didn’t really feel like a complete inspection.

Very nice and did a great job

First off, I'll say that I had no issues with the work performed other than a bit of poor planning. The estimator reported that plumber would need to bring gas pipe fittings with him, however he did not which resulted in scheduling a second visit to complete the install. My issue is that I found a senior discount coupon on their website for 20% off up to $500. When I first spoke to Excel, I inquired about the discount and was told it was a max of $100. She quoted me a price of $1200 for the water heater installation and said that with the discount it would be $1100 which was a good price. She mentioned that could be additional cost for installation once they looked at the old one. The estimator arrived and reported that I needed an additional $100 in gas pipe work. We discussed the discount and he made of note of it on the quote where he entered the estimated price of $1300. There was no breakdown of labor, parts, tax, or discount. I'm going by what I was originally told ($1200 plus $100 is indeed $1300) but there was no mention of the discount already being applied. I ended up paying the $1300 although on the last service visit I asked if the discount had been applied and was told that it was. I called Excel to ask them to refund me the discount. I was told the estimate was really $1400 and that the discount was applied bringing it down to $1300. They refuse to make this right by refunding me $100. If you choose to do business with Excel, be sure every charge is clearly explained before you sign anything or make any payments to them. I personally will not do business with them again.

I had no problems whatsoever with them!

Unfriendly plumber. Smelled like smoke. He seemed surprised that my old house had old pipes. He was grumpy and said he couldn t guarantee the work because the pipes were old. Would not use again. Bad attitude. The employee that I spoke to on the phone, however, was very nice and did a good job.

They were efficient and well worth their fee

We have seen many companies handle this major sewer repair and installation of a clean out station in our neighborhood. We've heard how much our neighbors have spent on the project. Before getting the estimate and having the work done, we were expecting a nightmare. Excel Plumbing was amazing from start to finish. Many of our neighbors have commented how excellent the process seemed to go. Customer service from the very beginning was always on top of everything. They took care of all the paperwork and permitting requests so quickly that the work was started the very next day after contacting them at 5pm the night before! Excellent efficiency. Our yard is beautifully landscaped and the care the workers exercised in doing the excavating was beyond meticulous. They prepared the area with plywood and dug out a perfect ditch. Put in the proper pipes and power cleaned all the lines. They fenced off the work while we had to wait for the village to approve the work. All the neighbors were very impressed by this safety measure and so were we. The work was approved and they replaced all the clay and the preserved top soil just so. Lastly, the put the sod back on that they had removed perfectly to reuse when they were done. Incredible job and incredible price. When they left, it was as if no work had been done out there. We have had neighbors who have had a mess for months after the work was done. We have told all our neighbors who we used and would recommend Excel to everybody.

My parents couldn t stop talking about how our technician, Robert, was very professional and kind. He went over and beyond with his work! Thank you so much!

Ok