Efficient Communication Solutions, Inc.

Thanks, Anthony, for the kind words and the work. We appreciate you. I think that the system will do great for your home with active deterrence and the mobile app.

Thanks, Beth, appreciate the kind words and the business!

Thanks, Ryan, glad we were able to get this installed for you!

Thanks, Limhi. It was really great to complete this project with you. We love a challenge, and using the point-to-point wireless antennas to connect that remote building worked out great. We use those a lot and I'm glad they worked well in your application.

Joann sent a complaint email to our customer service and the sales person. They both apparently thought the other was responding. Neither did. (mistake on our part) Our Bookkeeper sent a followup/collection email because we had not heard regarding payment. Upon further investigation we found out about the email that was sent to customer service and the sales person. I immediately called Joanne and left a detailed voicemail. NO CALL BACK to this date. I also immediately had my Bookkeeper issue a full/complete credit. $0.00 Zero Charges. I already waived all charges and apologized profusely for the lack of communication of my customer service/sales staff. I spoke to the tech and he was indeed on the phone talking to technical support. The tech was not able to use the ladders offered by the customer based on company policy and OSHA regulations that we must have a spotter when going as high as was required on a ladder in this case. We only use our own equipment for safety. We use spotters when required for safety. I agree that the tech did not communicate any of this very well. The customer's email and complaint were out of proportion. Conspiracies were seen when none existed. We failed to respond to one (1) email from the customer, then this blew out of proportion. As soon as I read the complaint email I called and took action to make the customer happy. No call back, no thank you, nothing. The customer's statements regarding the camera numbers and camera locations are not accurate. Yes, the customer pointed out the cameras, but could not tell us which camera was what number camera on their recorder. The cameras were high enough that it was going to require a longer ladder and a spotter to physically get up to each camera. We were not prepared for that. We did everything else that we could with one tech onsite and with the support that we received from Technical Support. Please read our 5-Star reviews

Thank you very much! We enjoyed working on this project with you, Marcia.

It was great to work with you too, Mark.

Thanks, guys. We are glad we were able to clean up and finish the installation the other guys gave up on. Cameras at a gas station/store are very important and we're happy everything is working well.