Saela Pest Control

Easy

I would give no stars if possible. Saela North Orem is a sophisticated scam. They use personable door to door salesman, promise exceptional service and lock you in to an 18 month contract with little recourse. They then lie and try to sell $7-15k attic mice remediation age when other companies find no evidence of hantavirus mice activity. They are labeled pest control but are actually a smooth scam artist operating in numerous states. I believe any ratings above 1 star are paid/fraudulent reviews. It took us a few months to figure out their process. I broke my own rule of never contracting with doors sales and always review company prior to contract.

I rarely leave negative reviews, but my experience with Saela Pest Control warrants it. I have completed my contract and am now month-to-month, so canceling should be straightforward. However, despite repeated verbal and written requests since 1/15/2025, they refuse to cancel my service. I am paying for inside and outside treatments, yet they fail to treat the inside as requested. On 1/15/2025, they came without knocking, calling, or texting, even though I was home. They promise to re-service but never follow through, despite my full availability. Billing and service frequency are also an issue. Services meant to occur every 12 weeks happen closer to every 10 weeks, resulting in unauthorized charges. This lack of transparency and disregard for customer satisfaction is unprofessional. I cannot recommend Saela Pest Control and strongly advise taking your business elsewhere.

They came in and did a good up front job but told me I needed to sign up for there 2 year plan. The tech told me I could cancel butto let the2nd inspection to occur before canceling.After 2 visits and no other pests to eliminate I asked to close it out and they informed me I would have to payout the full 2 year contract. I got shuffled around before I found someone who told me this. I don?t like there sales approach on this

Got the job done.

They were mis leading, they were inconsistent, they were gaslighting, They promise to process the refund but they did not process They tried to gas lighters telling us the same amount of as a service that we didn't request. The whole experience was not good.

Got the job done quickly and efficiently.

Needed standard pest control service. They were here when they said they would be and completed in a timely manner.

Perhaps this is the model of (all) pest control so they can continue a revenue stream, but the initial verbal OK was agreed-upon as $X initial service, $Y maintenance visits. By the time the contract came over and I signed it. I did not notice that it was not what I verbally agreed to (MY fault). The small print on the contract: even though the service parameters are outlined, they will continue to charge you beyond those acute service visits UNLESS you remember to call and cancel the contract. So, they got an extra month of revenue out of me once I had someone knocking on my door as an unexpected visit ?ready to spray?. Too late to cancel by then. That?s shady. Beyond that they tried their hardest to get me to sign up for regular ongoing service. For an acute problem, if you cant solve it in four months, I am not going to pay for ongoing service. The ?unlimited visits in between visits? was fine, but time is money, and I dont know why this is the model. But I did discover that like cable service, lower level techs cant solve all the problems and you have to ask for the master tech to come visit. Eventually, those guys start using different chemicals that probably could have solved the problem immediately on month one, but most techs like to make it seem like you are gonna have a problem forever. I WILL hire this company again if I need them (polite, on time, thorough, detail oriented, responsive customer service and local), but I will be a lot wiser about how to cost control.