Champion Window Company of South Bend

Really made us feel comfortable ,working with this company , We are very happy with the door and it’s quality workmanship. They made sure , we were truly happy with the job done.

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We entered into a contract 4/1/21 with Champion Windows to replace all of our windows. The windows arrive to be installed in August 2021, but half of them did not fit so they had to be reordered. In addition to them not fitting we question the actual workmanship of the window sashes. The welding was bad, there was plastic that was cut in certain spots that was sharp on handles, there were gaps, holes, and many more issues with the actual quality of the product. Over the course of the next 6 to 7 months the company came to install the windows that have been ordered only to find out that windows have been ordered the wrong size again. I think we had a total of five or six service visits where they attempted to install windows, they did not fit, and none of the windows were still fitting. When they came to install the windows at the second service appointment they actually took all of our old windows out, so even the sashes that did not fit were left despite the fact that there were gaps and areas visible to the outdoors because they were so small. They attempted to fix it with blue painters, tape around all of the edges of our windows for months because they could not get the measurements correct. It was during winter and to date we have many bad drafts with the windows. Things became so out of hand that in December 2021 we met with the regional manager who came from Ohio to our home in Michigan to look at the windows where he agreed the quality of the product and the lack of correct sizes were so bad he agreed to re-order every single sash for every single window and promised they would be fully inspected for quality before they left the factory. We attempted to communicate with them for the next few months wondering where the windows were and then we were finally told in the middle of March they had arrived and were inspected and a service man came on March 15 to install them and guess what they didnâ t fit. At that point we continue to question if it could be the actual frames because the installation on the very first attempt did not go so well because they did things very poorly so we are wondering if maybe the frames themselves were wrong. On March 15, The manager said he would figure out what he would do next and let us know. We did not hear back from him so we contacted another manager who told us to please make a list of everything that still needed to be done, which we did and we sent to them on March 23, 2022. It was a Google Docs so we have verification they did view it. We have not heard from them since. We attempted to reach out to them numerous times, and all of our text messages, phone calls and emails went unanswered. In our contract it stated that we would pay upon completion of the job. Our contract did state the job would be completed within 1 to 5 business days after it started and we gave them grace on that, but after 2 months of not hearing from them (over 7 months from the date of the first install) we called an attorney who told us to just wait for them to call us because they are the ones breaching the contract with walking away from the job. 4 days ago we received a letter in the mail, 12 months after they stopped all forms of communication with us, demanding we sign a completion form and pay $13,000. The letter also stated at the completion of the job was 3/14/23. They have not spoken to us since 3/23/22. Due to issues that we had at the beginning of the process with them I documented everything, videos, photos, emails, and I even have signed documentation from service workers about things that are wrong. The demand letter states that they are to receive the signed completion form, which was not even included in the package they sent, and the payment by 3/28/23. They clearly breach the contract by abandoning the job before it was finished. We never actually got what we ordered. We ordered a window sashes that worked and were good quality...

Installation Crew was friendly. However, project manager and higher ups not the best to deal with. Some issues caused by installation didn?t want to correct. Still have some inside damage that was not corrected/fixed

Fast.

I called on May 25 for an update on the approximate schedule date or at least the month for our sunroom. I still have not heard back. It seems trike there is some kind of problem. I am beginning to regret signing the contract. I have already made two payments. Claudia Williams

Good luck trying to get anyone on the phone after you pay. After making the down payment we heard nothing for about 2 months, which they told us to expect since materials and workers affected by covid. We began to reach out at the 2 month mark and no one would call us back. we had to call and select the option to make an appointment for an estimate just to get someone on the phone. then the project manager left the company and no one picked up my project. it took about 5 months to get the siding on my house. they wrote up the contract wrong, I did not catch it, no siding on my soffits. fine, took about a week to get the sales man back on the phone. ordered the material for the soffits in mid February. Now the sales man has left the company and we are back in the same boat where we cant get anyone on the phone. Caveat emptor!

Satisfied with the sales persons and the work.

Very efficient and hard workers. Our electric bill this winter was considerable less. Thank you Champion Windows.

Customer service is horribleâ ¦windows are nice thought