CenTex Termite & Pest LLC

Hi Tonya, Thank you for sharing your feedback regarding the recent pest control service you received. We genuinely appreciate your detailed account of your experience. We'd like to address your concerns and shed light on the extensive steps our technician, Tommy, took during his visits to your property. Tommy diligently implemented a comprehensive strategy, which included multiple crucial measures to mitigate the pest issue: - Tommy meticulously filled in all weep holes using Xcluder, ensuring potential entry points were secured. - He strategically placed Xcluder in the AC vent line and at the front porch outlet opening to prevent rodent access. - Taking proactive measures, Xcluder was placed on the northeast side of the brick pocket, closing off potential entryways. - Critical entry points, such as behind the stove and the main entry point behind the dryer vent, were sealed both inside and out, using concrete and hardware cloth for reinforced protection. Additionally, Tommy installed multiple rodent bait stations around the exterior of your home and set traps to address the issue promptly. Subsequently, one alpha rat was successfully caught a week later, indicating progress in resolving the infestation. We also value open communication and responsiveness. Tommy consistently remained attentive and responsive to your inquiries via text, ensuring that your concerns were promptly addressed. It's important to note that we had scheduled follow-up appointments at no extra charge to further assess and address any persisting issues. Regrettably, both appointments were canceled by you. We're committed to your satisfaction and remain flexible to accommodate your schedule, even offering an earlier visit if necessary. We truly understand your disappointment despite the extensive measures taken. We strive to provide top-notch services at a fair value. It's worth noting that you had received comparative estimates from other companies for less services that were significantly higher, validating the comprehensive nature of the work performed by Tommy at a very fair rate. Your satisfaction is paramount to us, and we're more than willing to discuss this matter further and schedule another appointment at your earliest convenience. Please feel free to contact us directly at 254-709-4454 Thank you for your understanding, and we sincerely hope to regain your confidence in our services. Warm regards, Jason Brinkley Owner, Centex Termite, Pest and Insulation