Capital Vacuums

Timely effective service. Great job.

Communication with the company was difficult. One person never knew what the other person had told us. Required multiple calls to get a straight answer

Flo was very thorough and caring. Got right down to her task. My carpets have never been cleaner.

Brian was very through and did an excellent job on my carpets, especially the one in the family room which quite soiled. He was very professional and charged a fair price. I will hire them again.

I brought a wool area rug to them to see if it could be cleaned. It had been in storage for close to a decade and I told them it was stained and asked them to let me know if they thought it could be cleaned. I got a call telling me they had cleaned it and it would be cleaner smelling (I had no complaints about the smell), I went and picked it up, brought it home, unrolled and found it to be just as stained as it was when I brought it to them.. I paid $160 for this. I called and they were very apologetic and said I should bring it back and they would make it right or refund my money. I brought it back and they worked on it and couldn't get it any better but then offered to take the truck to it which I think meant to steam clean it. They did and I was told I could pick it up and when I did they said it was as good as it was going to get and they mentioned there were wear marks. Well, I couldn't open it up in the store but did when I got home. It wasn't much better at all and the wear marks were the areas in which they had been working. I do believe, when I returned it the first time, they did try hard to clean it but from the beginning I had asked for them to let me know if they could get the stains out. I would have understood if they said no but they didn't and instead of testing one small part to see if they could remove the stain, they did the entire rug, collected a large fee and ultimately left me with a rug that I can not use as planned. I did contact the cleaner about this the last time I brought it home and he said he would contact the owner and the owner would get back to me. That was months ago and neither of these men ever have. I was pretty clear in my correspondence and conversation with this business when I first contacted them and I just feel like my question about whether they thought they could remove the stains was ignored until they realized they couldn't and backed off of any promises to make good on it when they realized they couldn't.

Very professional on the phone and showed up on time. Fair quote and great quality of work. No doubt I would hire them again.

The carpet and the furniture is still wet after 5 days. I have called numerous times and received no response. The owner of the business was not aware of the service I got. When he finally found out, he rectified my problems and came back and recleaned some of the hood and also rebuilt our kirby vacumn. I am having them back to clean our church rug as soon as the contractors are done installing a extra room.