Black Diamond Paver Stones & Landscape, Inc.

Michael Martinez and the crew at Black Diamond were wonderful. Michael was in close contact from start to finish, and visited my backyard site regularly. The crew worked quickly but meticulously in creating two new staircases in my very steep terraced yard. It was not an easy job but the work was done skillfully and with attention to detail. The site was left clean. I couldnâ t be more pleased with the quality of the work that was done. I highly recommend Black Diamond!

I saw an add on TV about Black Diamond Pavers. I checked their website where most of the comments were very positive. I met Rocco. I found him responsible, knowledgeable and easy to get along. He always responded to my calls in time. I am extremely busy person and rarely home. I told Rocco he and his staff are on their own. They came in time and finished the assigned job in 3- 4 days without my supervision. I certainly trust them and if another project opens up I will certainly hire Rocco to do the Job.

Recently we had Black Diamond Paver Stones & Landscape install paver stones in our front yard. They did a fantastic job. After we called Black Diamond to get an estimate, we met with their Project Design Specialist, Jeremy. He sold us, not only on the package they would provide, but we were sold by what we usually don't see in many company representatives. It turned out we were right about his character. We expected honesty, dependability, flexibility and follow through. He met these qualifications! He responded immediately when we called him with questions, without exception. We recommend asking for Jeremy, should you decide to contact Black Diamond for any project you may have in mind. Thank you, Jeremy

I will not use anyone else going forward for my landscaping needs from now on. Black Diamond has set the bar high for me and I'm hanging on to that level of service. The Project Manager, Ryan, was just amazing. My backyard project was not the biggest or the fanciest, I had a budget and wanted to create something for my children to play on. Ryan and Black Diamond worked with me and made everything work out. He didn't make me feel like my project was too small or that I couldn't afford to go all out - he made me feel like my project still mattered to them. I've gotten quotes higher and lower than Black Diamond, but at the end I chose them because they made me feel comfortable. They are not the cheapest or the most expensive, but honestly they are the best I've worked with as I've remodeled my home in different aspects over the years. And that crew that worked with Ryan - Rigo and his team, they were great. Just respectable, on time and overall professional. And they went above and beyond on a lot of things during the project. I've already recommended Black Diamond and Ryan to my neighbor and a few others. And I am not done with my backyard so I'll be contacting them in the future. Thank you again Black Diamond, Ryan, and Rigo & Crew. You all have been amazing and I cannot wait to use the new space you have created for my family.

Rocco and team completely renovated our backyard, replacing a couple of old, cracked, concrete slabs and some dirt/grass with a paver patio, seating walls, artificial turf, a pergola, and spotlights. Rocco was excellent to work with. He was very clear in his communication about schedule, materials, etc and helped tremendously in the design of the project. The only issue we had was discovered after the project had been complete for a few months, when the rains returned. The drainage outlet was too close in elevation to the patio drains, and water was pooling on the patio. A quick call with Rocco got that fixed quickly. The true test of a company doesn't happen when things go perfectly. It happens when things don't go perfectly and how they respond. Black Diamond aced this test.

The installers and final job were great. We were not aware when we signed the contract that all work was subcontracted. Product delivery was slow and communication about delays was very poor. We had a two-week period of about 30% into the project with no material and no notification or information. At home every day wondering if the material or people would show up. Thank God I work from home.

Jim Roberts had already transformed 2 front yards on our street when we hired him to do ours and they are all beautiful. The crew is knowledgeable and even came back a few weeks later to installed the fountain that arrived late. Jim answers all email promptly and a we had a horticultural visit too. We are very pleased with the outcome and highly recommend Black Diamond.

We recently completed our front yard and driveway renovation with Black Diamond Pavers and were assigned to their designer, Tyler and sub contractor Ricardo. After interviewing 3 other local companies, it was clear to my husband and I that Tyler was the most professional, knowledgeable and customer oriented. Tyler lives and breathes his passion. We wanted to be informed every day on every decision and Tyler and Ricardo were very available and responsive by text or phone call for every question or concern we had. Black Diamond is not the cheapest bid, but I do not want to imagine how our project would have turned out if not in the hands of Tyler and Ricardo. Tyler has a gift. He sees potential and beauty in the ugly. Our home was once a major eyesore... but is now the diamond on our street! Throughout the renovation and once completed, we have had cars stop in the middle of the street to gawk at our front yard as it went through its transformation. Many, many neighbors have dropped by to ask for the name of our contractor. The details and work ethic of Ricardo are evident in the walls, the driveway, the walkway and the softscape. They were also evident in how meticulous he and his crew cleaned up at the end of every work day. As with any project, unforeseen issues will arise and how your contractor addresses those challenges dictates largely how the client experiences the work relationship, the process, and ultimately the end product. Tyler and Ricardo demonstrated teamwork marked with integrity, honesty, and responsibility. As with any project, we had a few setbacks that could have soured the experience. However, with every issue we encountered, Tyler and Ricardo both took ownership of their work and responsibilities. We highly recommend them because of the gorgeous curb appeal our home now shows off. However, just as important was their trustworthiness, as that is what mattered when faced with challenges.

It pains me to need to leave this review, but I feel obligated to warn others to stay away. We hired Black Diamond in March 2020 for a significant remodel of our half acre property. New lawn, new plants, new irrigation system, and some hardscaping. Working with them was great, up until we signed the contract.... Problem #1: Sticking to schedule. We signed our contract in March for an anticipated start date in early May, and was assured the project would be done by end of summer. In late April, I double checked that everyone was still on schedule, and was told " We?re looking pretty good for a start date right around the target start date that is in the contract of 5/3. Worst case scenario it would be a start date the week of 5/10...". 5/3 came and went with no word. Then 5/10 came and went with no word. Despite emailing them in May, June, and July, all we received was vague excuses about labor shortages and material delays. We understood this has been an issue during COVID, but we don't understand how they switched from "we can start in 1-2 weeks" to a 3+ month delay. It was also frustrating because I demoed our preexisting landscaping myself in late April (after the above reassurance on the timing) to save a little money - so I missed a week of work and our home had no landscaping for the entire summer. On August 8, I emailed the company (and cc'd the owner) that we were cancelling the contract (which we were legally allowed to do on account of the length of delay). A representative of the company called a few days later to explain the delays and I reluctantly agreed to stick with them (yes, my mistake). They finally started early September - 4 months late! Problem #2: Delays during the project. I understand that material shortages and unforseen circumstances come up. But I don't understand planting new plants, then taking 3 weeks totally off (i.e. no one came to the property) before finishing the irrigation system that's intended to water those plants.

We can highly recommend Black Diamond. We recently had our very cracked driveway and front yard replaced here in Belmont, and they did an outstanding job. They developed solutions to elevation changes and drainage issues, and we couldnâ t be happier with the beautiful result. We want to give a particular shout out to Rocco Pent, who was our liaison and project design specialist. He was knowledgeable, thorough and just a pleasure to work with. He made sure everything went according to (better than!) plan and kept us in the loop on what was happening. When we ran into an issue, the Black Diamond team resolved it with great support and professionalism. If we have further hardscaping needs we will definitely call Black Diamond, and can wholeheartedly recommend this team.