Atlantic Pools and Spas

ATLANTIC installed our pool 5 years ago. Since that time we have had multiple problems every year! At the onset, we had to drain and acid wash our pool because a fine layer of concrete particles that had not been properly cleaned by Atlantic at installation, was adhering to our pools finish. Recently we have discovered that ATLANTIC plumbed our filter system backwards! This egregious plumbing error has caused multiple problems including our UV light kit breaking multiple times from dirty water flowing through it (until we were told by ATLANTIC to take it out), and our Heater breaking multiple times (now broken beyond repair) from dirty water flowing through it for 5 years. ATLANTIC has barely taken responsibility for installing our filter system backwards, and they have not taken responsibility for the equipment that failed because our filter system was plumbed backwards. They did offer to replace our equipment if we withdrew our BBB complaint, which seems borderline corrupt, like bribery or extortion. I definitely DO NOT recommend doing business with ATLANTIC POOLS and SPAS.

Very expensive for just closing pool and covering it.

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Quick to call me back and come out. Unfortunately my pool was to far gone to fix

These guys worked my project to the top of their work list to get my pool heater fixed. Kids very pleased!

Very courteous and information

very polite, did not hesitate to get the job done, don't expect a an immediate response due to a very busy season this time of the year but they will return your call and l understand this,

The project was poorly overseen by the supervisor. My guess is that, it being spring-time, he was over-committed and was simply "too busy" to properly manage the job. Consequently, things took MUCH longer than he estimated, things were not done to our specifications and mistakes were made that can't be easily fixed since this was essentially a concrete pour. He strikes me as a good guy who was simply too busy.

They did a really good job of closing our pool, explained what they were doing and was very professional. I would recommend them to my friends and family.

Kevin responded in a timely manner and made some repairs to my pool. We thought the project was complete but there was still air coming out of the jets. He gladly returned and everything is flowing perfectly now. I truly appreciated the customer service I received.