Ambient Edge, LLC

Prompt

Used them for a couple of years now and have found they have very knowledgeable staff

I called them because the heater had a power surge ,well the house did. I paid $100 for them to diagnose the problem. The tech tells me the on/off switch, the low and high ends, and the transformer were fried! They will email a price to fix. $1600. ! I did not let em for that price as I thought it rather high. I even called them back. Yep $1600. Well it was end of cold season. So I have waited until now summer time end of.. I call another company. They came out. told me on/off switch, low and high ends are fine. The only thing bad is transformer!!! I let them fix it!! Price well let us just say I have a receipt for less than $400. So my ? now is. Ripping the consumer off. Or the tech was just plain stupid. I paid them $100. For a diagnostics that was a lie. Call someone else.

Prompt service. Responded within 2 hours

Great sales staff. The tech (Carlos) did an excellent job. The connections were clean in appearance and looked very nice, as compared to the original installation. I would recommend this company.

very professional, efficient

I would suggest commercial and property management providers select another service. After special instructions were given multiple times to dispatch, a technician showed up to my property unprepared and unable to do a proper inspection of my unit. I then had a signature show up on my paid invoice that does not match my own. After that I spoke to Stephanie to get booked so work could actually be preformed on my unit, I was informed I would need to book time slots that would be at a higher rate or I could wait until next week. Mind you I booked for Wednesday at 4pm, I was charged Thursday at 7pm and as of Friday 10pm I have still yet to talk to Steven the GM. I hope no other customer is treated in this manner, I paid in full for a mistake made by dispatch and could not be offered anything more than an apology.

I hired them to rebuild my swamp cooler. They finished faster than anticipated, but were not able to stop a drip on the water line. I provided all parts. I provided stainless steel bolts and nuts for the belt tensioner, but they did not install them as requested. I asked they be returned to me but they said they couldn't find them. The secretary asked if I would like to be reimbursed and initially I declined, but later changed my mind. She said she would check with the manager, and never reimbursed me ($15.00).

I hired them and than found what was wrong and fixed it myself. But I have them coming out next month to check everything out so I know nothing will go wrong again.

They were very professional. Great job and did it in a timely manner. We are very happy with the job that they did.