AllStar Pools of Sarasota, Inc.

My wife and I hired All Star Pools to install a new in ground pool for a new house we purchased. The whole process of dealing with the owner Reggie has been a nightmare. We have a pool which we had paid in full that has a ring at the bottom of the pool coating and a fire feature that was never completed. The owner is nowhere to be found. We now have to take legal action against his company. He owes the cage company and they put a lien on his business and my wife and I. We paid for the cage through the contract which was paid in full. I actually drove to the cage company to give them the final pool payment so he would get paid. We were so frustrated that I actually told Reggie to drop off the rest of the fire feature parts and I would have someone else complete it. We just did not want to ever want to deal with Reggie again. He never dropped off the rest of the parts. He sent us email to us disclosing all of his issues he was dealing with financially and we were sympathetic to him and we agreed he would meet at the house and we would come up with some resolution to help him get through everything. He never showed but continued to build pools. There is so much more but I would need two pages more to discribe all of the issues. I donâ t know how he is getting permitting. I am a former owner of a successful business and I have never dealt with a company that is so unorganized. Stay as far away as you can from All Star Pools. I wish I could post pictures to see what he left us with.

aa

Great job would recommend this company

Reg, the owner, was extremely up front and honest with me from the get go. I received four or five different estimates, and he was by far the least expensive. Due to covid and lack of materials at the time, there was some delay, and uncertainty, but once the project commenced, everything went like clock work. I was extremely impressed with the people who came and performed the various multiple jobs it took to properly complete the entire resurface project. There is much more involved than you can imagine. It was obvious, the people who did the work were extremely professional, and in the end, there professional ism was displayed by the finished project. There is a reason why Reggie is on Angies list!. If you hire him, you will be very happy with the out come of the project!!

Owner Reg was very responsive and kept us in the loop during the entire process. Job was done on time and as per original quote.