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37 Years In Business

Company Details

  • Verified Licenses

Contact

Serving You Locally
Virginia Beach, VA 23464
http://a1plumbers.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Emergency Plumbing Services 24/7 - Residential & Commercial
  • Water Heater | Tankless Water Heater - Installation, Replacement, Repair
  • Leaky Faucet Repair & Water Leak Detection
  • Toilet Repair, Sewer Line Replacement, Back Flow Prevention
  • Drain Clog - Clearing, Cleaning, Repair
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.7
499 Verified Reviews
  • 5
    437
  • 4
    40
  • 3
    8
  • 2
    6
  • 1
    8

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 499 results
1.0 Christopher C. Suffolk, VA
5/22/2024

I scheduled an appointment on Thursday and a technician came on Friday to conduct the initial inspection for my broken tankless water heater. I paid for this service and paid 20% of the deposit for the work on replacing my new water heather on Monday. I scheduled an appointment for Monday and took off of work to be present for the installation. No one showed up Monday so I called to get a status and was told I didnâ t have an appointment since I hadnâ t signed a â customer agreementâ form but had already paid $600+ for the initial visit and deposit for the installation of my new water heater. Apparently someone was supposed to call and confirm but didnâ t. When they did finally come they had the wrong water heater and had to come back a different day. Not once did someone call and update me or give me information about services. I had to call and attempt to get ahold of someone. The bright spot with A1 was definitely the technicians who were all outstanding and had amazing customer service. The management or supervisors that schedule appointments and â assistâ when you call? Unreliable at best and say they will call but then donâ t. I personally wouldnâ t recommend to friends or family to use this company after my experience and lack of customer service.

Response from Company:

Hi Christopher. We're sorry to hear that you had a negative experience with our team. We understand how frustrating this can be and we apologize for the inconvenience. We would like to discuss your experience with you and determine what we can do to make things right. A team member will reach out to you soon.

4.0 Melissa G. Norfolk, VA
5/18/2024

Service was speedy. I liked the check up call I received and that my service has a warranty. This came in handy as it needed to be looked at again. Customer services was okay.

Response from Company:

Hi Melissa. Thank you for leaving your feedback. We pride ourselves on our quality and customer service, and we're sorry your experience with some of our team members was less than satisfactory.

4.0 Calundra F. East Case, VA
5/1/2024

Very professional and took time to explain. This has been a very trying experience with becoming a new homeowner. Loved their dedication to helping this disabled veteran!

3.5 Richard M. Williamsburg, VA
4/26/2024

N

5.0 Isaiah R. Norfolk, VA
4/17/2024

Josh came to our home with his tech this morning and did everything we needed done. Professional, honest, and great service! I highly recommend A1 and their prices!

5.0 John S. Chesapeake, VA
4/10/2024

Very happy with the work keeping me informed on what they are doing and explaining the work

5.0 Catherine S. Virginia Beach, VA
3/31/2024

They came out on Easter Sunday to fix my kitchen sink. I definitely recommend!

0.50 Dennys O. Portsmouth, VA
3/24/2024

Be aware this company lie to me and try to scare me, my wife and my tenant and order to sell me a $18,500 job that I didn't need it, And the worst part was they flood my craw space with human feces and toilet paper when they left an open drain because they didn't unclog the bathroom they just opened a pipe and said "Is unclogged and you can used but you still need to replace your main, because is cracked and has roots. That's your problem". Thankfully I have the call on speaker and my coworkers listen the whole conversation !!!!!! Because 2 days later they try to put the blame on me. When I call they didn't responded ,send someone or took responsibility for anything that happened and just tell me to call a company that specializes in renovation or cleaning of craw spaces. We are in the process of take legal action because the smell affects my tenant and ends up in the hospital. Please be aware and please ask PLEASE ASK!!! for proof of whatever damage that they claim your property have! Because they probably just want to sell you a job that maybe, like in my case you don't need it. In my case they claim my main line was "completely cracked and covered by roots and that was the reason for the unclothed bathroom". COMPLETE LIES..... You can see the picture. I have more pictures and a video and we are going to contact another company with credibility to have more proof of the conditions of my sewer & drain. So Like a said before don't trust anybody from this company ask questions ,ask for videos or photos something !!!!!!!! Because like they lie to me and try to sale me a repair that Clearly didn't need because It wasn't true that my main drain line was damage and with roots. They're probably going to try something like that with you. Trust me.

Response from Company:

Hi Dennys. Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. We will have someone reach out to you, shortly. -A1 Sewer & Drain

5.0 Laurinda C. Portsmouth, VA
3/7/2024

Our appointment was set between Noon and 3pm. Received a call from "Josh" a little after twelve, saying they were in the neighborhood. About twenty minutes later, Pat B arrived. Pat B asked a few questions, and then went right to work. Josh, apparently, is the supervisor, but Pat B did the work in fine fashion and in a timely manner. Very professional, and let us know exactly what was involved, including the cost. Job was completed satisfactorily in less than an hour. We have been using A-1 for many years, and have never had a bad experience. We highly recommend this company.

4.5 Jason V. Williamsburg, VA
3/6/2024

Good

Photos

A1 Sewer & Drain Plumbing & Water Heaters
Toilet Repair
6
Faucet Repair/Replace
3
Sewer Line Repair
3
Gas Line Install
Garbage Disposal Install
3
Tankless Water Heater

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