Universal Windows Direct of Milwaukee

Good work!

I am a quadriplegic who was looking for a 42 inch door. We began our quote process early 2021 ultimately to be informed they switched manufacturers. We retried the process again late 2021. We decided to go ahead with a 42 inch steel door with UWDâ s new manufacturer, which had no color samples available due to the recent change. We were promised to get samples to choose a final color before manufacturing but that never happened. Fast forward to instillation, they called to reschedule 4 times, and finally came later in the evening. The color was obviously wrong, and the installers left with 1 inch gaps around the encasement, a tiny strip of calk started down one side and randomly stopped, along with a bare blond unstained trim inside not to mention the overpriced wrong locking mechanism, and trim pieces on the exterior that are about 1/2 inch shy of the edge. At this point, now being 4/21/2022, I have been told by the installers that came to fix all the mistakes that we are to get a new door. I have been calling for over 3 weeks to speak with Juan or another manager, but keep being told by the schedulers that they will call back tomorrow, over and over again. At this point, I do not know what to do. I also figured, since they have to manufacture a new door, can we at least get a color option we like. Not some default color the salesman wrote down just to get â the ball rolling . If only there were an option to submit pictures so you can see all the issues. It has now been several months before I decided to write this review to give them an opportunity to make things right, but as time progresses, it is getting more and more difficult to reach anybody that knows what is going on. Unfortunately, at this point, I do not know what else to do. Below, the owner responded to me and I sent an email to the address provided but still have not heard back from anyone. Update: 5/20/2022 I have been in communication with John Paul Racin (JP) / Senior Operation Manager and have had seemingly good communication until we did not We had an appointment with a manager named Pitor on 5/18 to confirm and inspect all of the issues with our door. Pitor, I believe was the individual who came out to do our initial measurement and after our appointment on the 18th, he seemingly agreed that we need a new door but would not put anything in writing. I emailed John Paul about the information directly after the appointment and have not heard back. I am dealing with the Better Business Bureau and Wisconsin consumer protection. Better Business Bureau is managing additional communication between myself and the business, and Wisconsin s consumer protection has stated that they may be in violation of Wisconsin contract law for which universal windows or has yet to respond. Still no additional update as far as replacing our door. I will continue to update this thread. If Universal Windows Direct sufficiently addresses our front door with what seems to be a good product, I will gladly reflect that in future updates.

Great price, quality windows and very experienced installers.

Good quality windows! I am very happy!

Mike Miner was my sales rep, he was amazing and so down to earth. My installation guy was Emilio, he was thorough, quick, energetic, friendly and put all 9 of my windows in on his own. Took about 9 hours. Great clean up and great customer service and communication from the office! I get so many compliments on my windows from neighbors!

Our windows are beautiful, have really changed the appearance of our home on the inside and out, We really do love them so much we don't want to put our window covering back up, because we don't want to hide the windows! The installation was completed in one day, so we were hardly bothered by the disruption. I now can't wait for a safe time to have friends and family over to show off our "new" house.

very good