United Home Experts

While I thought the price was a little high, the work provided and customer service were excellent.

Great crew! They worked hard in the cold weather to replace our shy lights and roof. Kept a clean work area. I would definitely hire them again

Best customer service! Always so professional and accommodating. Stellar quality of work. Even came to show us photos with his phone and explained a few things for the future. HIGHLY RECOMMEND! Thank you!!

Although the project here at my home has not started yet the representative has gone above and beyond to understand the scope of the work needed for my home. I should note this is not a delay on the part of United Home Experts in any way. This company wanted to begin much sooner and I needed to square away some details here before I was able to give this company the go ahead for the project. I feel confident everything will be done correctly the first time. The representative is being cautious to make sure that all the fine details are gone over and not overlooked for this project. In addition the representative has ALWAYS been extremely polite and maintains extreme professionalism at ALL times. The communication has been over the top and response times to any questions or thoughts you may have regarding your project are extremely prompt. This far in I can say that if you are considering this company you will be able to have peace of mind that you are in good hands. Thank you Erik for all of your hard work and patience this far in and I cannot wait to see the finished results. Best Regards, Larry E Feiss

Excellent installation personnel. Cooperative, helpful and displayed a focus on customer satisfaction. I have had the opportunity to have Fernando at my home on two occasions and his efforts to insure quality work stand out and he is a credit to your company. I would rate this as five stars. I am not as satisfied with the support from the company to address product issues in a timely manner. Quality control and sense of urgency in resolution need more attention. My rating here is represented by the three stars.

Hosting was very nice and polite. He got the job done quickly and it looked good.

The small issues we had, they resolved quickly and easily. Carpenter was knowledgeable, fast, effective and clean up was great too.

They did a great job and worked long hours to get it done quickly. They ran into some issues with rotten sheathing and were quick to bring it to my attention and the upcharge for the change order was reasonable. The site was a little messy during their work but they cleaned it up and came back a second time to clean again without me saying anything or asking about it. I will hire them again.

Great company to work with. I was well informed and all the service personnel were friendly and walked me through the process along with answered any questions I had.

This is a follow-up to my original review written on 8 October 2019. I do not know how to edit/delete my original review on Home Advisor so this is the best I can do. On 23 October I was contacted by phone by Alan and John who are project managers at United Home Experts. They had just read my 8 Oct review and wanted to speak with me about how my issues could be addressed. They apologized for the time delay (which resulted when the incorrect siding was received) and for not replacing the rotted plywood sheathing. In addition to the originally- agreed-upon $300 lowering of the project cost they added $250 to that amount. My credit card was credited with $550 on 25 Oct. I have increased my rating from 3 starts to 5 stars since I am now very impressed by their desire to do whatever they must in order to maintain their historical good reputation. But as I stated in my original review, I still strongly suggest that the homeowner try to be home while the work is being done so as to catch any errors/problems before they occur. But then this is a good suggestion with any contractor, not just United.