Town & Country Heating And Cooling, Co.

William and Daniel were awesome.

Nick was a great help to us. He came out over the weekend 2 times to ensure we were getting answers and to keep monitoring our issue. The issue itself is not ideal but having good help and someone who cares makes up for it!

very horrible customer service

My first experience With Town and Country Pros was 2 years ago when the gas furnace was having issues firing up. It was -5 degrees outside and all companies were busy. They came out the same day even at 8pm. The contacts just had to be cleaned any only charged me the normal fee for the service call (no over price to try and rip me off). The previous company I hired for years (you can "trust" on T.V.) took advantage when a motor went out in the summer and it was 85 degrees in the house. And with my back up against the wall, I paid 2x what it should normally have cost (my Dad used to do AC installs in another state). I got 4-5 different quotes of brands and companies be mindful some might be cheaper, but look at the components, models and series of the equipment, they are not always apples to apples. Pricing- The prices are about the same as other companies even like ones you see advertisements on T.V. So even though they are smaller and not much marketing the prices are reasonable to other bigger companies. Reviews- In nearly all reviews I couldn't find anything negative about Town and Country Pros. And I looked through multiple sources, BBB, Angi, Google etc. With several other companies you would see red or yellow flags about concerns for one reason or another. NOT TOWN AND COUNTRY!!! Quality of work- The installers did great work, but we had 1 issue that had to be fixed 2x after the installation. We had a natural gas smell and they had to come out and tighten a pipe/nut, not sure if it was the same one but close to same area. While annoyed a little, they fixed it! It happens. Customer Service- After the install I had a few questions and maybe I should have reached out to customer service instead of the person who provided me the quote ( and answered system questions), as he was not always on the ball to get back to me without an additional call from my email. Ever since I called or emailed customer service they had been much better at answering my questions. Thermostat- We bought a variable speed system which requires a specific thermostat and I felt while the technician's were knowledgeable about basic functionality, they didn't seem to be fully aware how to "maximize" system efficiency and savings. Look no company is perfect and bumps will happen, but with Town and Country Pros you won't be sorry in my experience. I recommend this company many times over!!

Great job!

READ THIS BEFORE CALLING - Had concerns about my year old system from T&C. Called at 7pm on a Friday night and left a message in the general mailbox. The owner of the company called me back w/in the hour. He help me troubleshoot the issue over the phone and then told me he could have someone at my house the next day. Troubleshooting fixed the issue. The owner and I talked the next day. He said he would block out time for me Monday in case the issue returned. Enough said. . .NOW CALL THEM. You will be happy you did.

Honest,Fair and great to work with. Repaired my furnace with a competitive price. We were very pleased Would recommend to anyone looking for an honest company Tom Bachkora

They did a great job.

Very professional

Took two trips, but they checked all the electrical components in our HVAC thoroughly and found tiny bits of melted plastic on a coil that shorted out the a/c. Saved us so much money. Very professional company.