Town & Country Heating And Cooling, Co.

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39 Years In Business

Company Details

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • High efficiency Furnace & Air Conditioning System replacement
  • Add on air conditioning systems for older homes
  • Boiler replacement: Steam or hot water for existing homes
  • Mini split systems for sunrooms or bonus rooms
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.9
57 Verified Reviews*
  • 5
    55
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 57 results
5.0 Carl C. Lees Summit, MO
6/21/2024

William and Daniel were awesome.

5.0 Grant Strieby Google Review
6/10/2024

Great service. Fast and friendly..

5.0 Darren Bradley Google Review
6/10/2024

Zach was great. Checked our older AC unit and did the tuneup. Explained everything thoroughly. Very happy with the service and would recommend to anyone needing HVAC work.

5.0 Eric Jorgenson Google Review
6/10/2024

Great experience with Nick at Town & Country. They picked up the phone in 1 minute on a Sunday, and had someone out within an hour on a hot day in June (when my in-laws were in town!) Nick was patient, helpful, explained everything he was doing, and went above and beyond to clean up after himself. Also love that they notified us when they were on the way, including GPS tracking!

Response from Company:

Communication between our technicians and customers is incredibly important to us! Our new GPS tracking is great and were so glad that is was a positive experience from dispatch to completion!

5.0 Melanie Ebner Google Review
6/9/2024

Nick was a great help to us. He came out over the weekend 2 times to ensure we were getting answers and to keep monitoring our issue. The issue itself is not ideal but having good help and someone who cares makes up for it!

Response from Company:

Melanie, Nick is great! Excited to continue working with you to rectify your system's issues!

1.0 Lesley B. Independence, MO
6/6/2024

very horrible customer service

Response from Company:

We do not have this customer listed in our system- we believe this was intended for another company.

5.0 Kelly “shikha” Dawar Google Review
6/6/2024

I got a regular service done and Matt did a great job of explaining everything to me. He took the time to answer all my questions and make sure I had a full understanding of every step he was doing. He we very professional of automatically putting on booties before entering my house and making sure he put everything back to where it belonged. I also love the fact that this company is female owned. I absolutely would use them for all the hvac tune ups.

Response from Company:

Girl power for the win! We love being female owned. Thanks for the review, see you next time!

4.5 Joel S. Olathe, KS
7/26/2023

My first experience With Town and Country Pros was 2 years ago when the gas furnace was having issues firing up. It was -5 degrees outside and all companies were busy. They came out the same day even at 8pm. The contacts just had to be cleaned any only charged me the normal fee for the service call (no over price to try and rip me off). The previous company I hired for years (you can "trust" on T.V.) took advantage when a motor went out in the summer and it was 85 degrees in the house. And with my back up against the wall, I paid 2x what it should normally have cost (my Dad used to do AC installs in another state). I got 4-5 different quotes of brands and companies be mindful some might be cheaper, but look at the components, models and series of the equipment, they are not always apples to apples. Pricing- The prices are about the same as other companies even like ones you see advertisements on T.V. So even though they are smaller and not much marketing the prices are reasonable to other bigger companies. Reviews- In nearly all reviews I couldn't find anything negative about Town and Country Pros. And I looked through multiple sources, BBB, Angi, Google etc. With several other companies you would see red or yellow flags about concerns for one reason or another. NOT TOWN AND COUNTRY!!! Quality of work- The installers did great work, but we had 1 issue that had to be fixed 2x after the installation. We had a natural gas smell and they had to come out and tighten a pipe/nut, not sure if it was the same one but close to same area. While annoyed a little, they fixed it! It happens. Customer Service- After the install I had a few questions and maybe I should have reached out to customer service instead of the person who provided me the quote ( and answered system questions), as he was not always on the ball to get back to me without an additional call from my email. Ever since I called or emailed customer service they had been much better at answering my questions. Thermostat- We bought a variable speed system which requires a specific thermostat and I felt while the technician's were knowledgeable about basic functionality, they didn't seem to be fully aware how to "maximize" system efficiency and savings. Look no company is perfect and bumps will happen, but with Town and Country Pros you won't be sorry in my experience. I recommend this company many times over!!

5.0 Tracy K. Overland Park, KS
9/3/2021

Great job!

5.0 Paul H. Kansas City, MO
6/11/2021

READ THIS BEFORE CALLING - Had concerns about my year old system from T&C. Called at 7pm on a Friday night and left a message in the general mailbox. The owner of the company called me back w/in the hour. He help me troubleshoot the issue over the phone and then told me he could have someone at my house the next day. Troubleshooting fixed the issue. The owner and I talked the next day. He said he would block out time for me Monday in case the issue returned. Enough said. . .NOW CALL THEM. You will be happy you did.

Photos

Town & Country Heating And Cooling, Co.
12
Bosch Inverter 18 SEER ai
Steam Boiler Lennox
American Standard 90%
Lennox Boiler
Samsung Commercial VRF
Samsung Commercial VRF
Lennox S30 Thermostat
New floor register
Bosch Inverter AC
2
Heating and cooling
New Boiler Replacement
3
Air Conditioner
Samsung Air Conditioner
Outdoor Mini Split AC
Indoor Mini Split Head
American Standard Furnace
American Standard AC
New Lennox AC
Lennox inverter AC's
Lennox 98% AFUE Furnace

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