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8 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Water Damage Restoration
- Mold Removal
- Fire Damage Repair
View All Offerings and Cities Served
Reviews
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Showing 1-10 of 10 results
1.0
Cadetric _.
Birmingham, AL
4/15/2026
I'm a physically disabled paraplegic homeowner and my house was severely damaged when a huge tree fell onto my roof causing severe damaged. I contacted my insurance company that eventually sent out ACE TREE SERVICE COMPANY to remove all the fallen tree debris from my property. I received a referral from them about Restoration 1 who immediately contacted me to inspect my house. Bill Stevens, Project Manager and Marty Deavers, Construction Manager both with Restoration 1 was all smiles acting Compassionate/Empathic. Bill Stevens even put gas into my car so I could immediately leave the property to relocate to the Hotel Extended Stay my insurance company finally booked for me. He then put his Debit Card on file for incidentals charges since I didn't have one available. He followed up purchasing groceries just showing how trusting he was until the homeowner insurance company paid out the over $ 51, 178.00 for damages suddenly the atmosphere changed. I couldn't get anything. Update as of 05/12/2026: The catrotrophic weather from March 2026 damaged a huge tree close to my house but the tree didn't collapse until about 3 weeks later. I immediately contacted my property insurance company who dispatched ACE TREE SERVICE COMPANY to remove the hugh tree from my roof and surrounding areas of my house. ACE TREE SERVICE COMPANY has a close relationship with Restoration 1 Pelham location and contacted me about my property. They immediately began bombarding with calls and texts messages offering to doing almost anything to get the job of repairing my house. Unfortunately as soon as my homeowner insurance company direct deposited the close to $ 60,000.00 into my Banking Account everything CHANGED. Kaboom they removed their MASKS showing Psychological Predators who after receiving the check for repairing my property wouldn't even give me a contract for the job without a Battle. Ultimately the relationship became so TOXIC I simply demanded REFUND since they CAN'T TRUST as decent HUMANS.
Response from Company:
Thank you for your feedback. We are sorry to hear that this was your perception of your experience with our company. From the beginning, our team?s goal was to help you through a very difficult situation after the tree damage to your home. We worked diligently to move your claim forward with your insurance company, helping facilitate communication and ultimately assisting in getting additional items covered beyond the initial scope of damage. We also helped coordinate temporary housing to ensure you had a safe place to stay, covered certain expenses on your behalf, and supported you in ways that extended beyond the typical scope of our services. At times, our team even worked to resolve concerns raised by third parties to ensure your accommodations remained uninterrupted. Regarding out-of-pocket costs, we make every effort to clearly explain how the insurance restoration process works, including deductibles and any expenses determined by your policy. These costs are set by your insurance carrier and policy terms, not by our company, and we strive to communicate that transparently throughout the process. Due to circumstances that arose during the project, we made the decision to step away and issued a full refund of your deposit in the exact amount received. We remain committed to professionalism, transparency, and doing what is right for both our customers and our team. We truly wish you the best as you move forward with restoring your home.
5.0
Anthony M.
Trussville, AL
7/9/2025
CHAZ DID AN AMAZING JOB . VERY PROFFESIONAL AND COURTEOUS. HIGHLY RECCOMEND
5.0
Laurie M.
Birmingham, AL
6/29/2023
I was extremely happy with their professional attitude and knowledge. Everything was clearly explained to me and I appreciated that.
5.0
Google Review
2/20/2023
It has been an awesome experience from the middle of the night call to them last night to the service that they provided at 8:30am in the morning. They were professional and caring. It put my wife and I in a feeling of relief after a night of worry, discomfort, and concern. I would strongly recommend their services. We now have peace of mind, and are confident that the water damage in our home will be adequately repaired.
4.5
Nicki H.
Birmingham, AL
7/22/2021
Great team, very responsive, very respectful of your property. When you are faced with a difficult situation such as a flood, most are willing to sign any paper work placed in front of you. I would caution anyone in this situation to take the time to read CAREFULLY all the details of what you are agreeing to. Would I use Restoration 1 again? yes, but I would take the time to read all disclosures.
5.0
Sue P.
Birmingham, AL
10/22/2020
Great company with excellent customer service. Knowledgeable, reliable, on time, kept me informed through the whole process. Highly recommend.
5.0
Phyllis M.
Chelsea, AL
8/4/2020
Best customer service I have ever experienced. Excellent quality but also professional, truly caring
4.5
Jonathan W.
Pelham, AL
6/22/2018
5.0
Rick W.
Pelham, AL
6/22/2018
This is a great company. Unlike other contractors I have delt with, James is dependable, reliable and prompt. He was responsive to my calls and willing to answer any questions I had. I can not even tell that there was damage to my home. James is easy to work with and he followed up to ensure all my expectations were being met. I will without hesitation reach out to James if I need these services again in the future and I strongly recommend as this is a true professional.
5.0
Stefanie W.
Pelham, AL
6/19/2018
Very honest and good guys. Appreciate all the work they did!
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