New Sparkles Cleaning

I had a very serious issue after using this cleaning company. After a cleaning at my home, I discovered unauthorized use of my credit card and reported it to law enforcement. I was later told police had video of the cleaner using my card. The cleaner who came to my home, Ashley Crisswell, was later listed in the Brevard County inmate search with charges dated February 11, 2026, including fraud-related and credit-card-related offenses. Public booking records also show prior felony bookings. My experience with the owner, Joseph Harrington, was also very frustrating. In my view, he delayed, avoided resolving the issue, and did not handle my complaint appropriately. Based on my experience, I would not trust this company in my home.

I’ve been using Sparkles for quite some time now, and I couldn’t be happier with their service. They come every other week to keep my home spotless, and anytime I’ve needed an emergency clean—like before a party or surprise guests—they’ve always made it work and shown up right when I needed them. The team is incredibly sweet, professional, and always attentive. They ask what I’d like done each visit and customize their cleaning to my needs, which makes the experience feel personal and thoughtful. My house consistently looks amazing afterward, and I’ve never had any issues with trust—nothing has ever gone missing. Sparkles is reliable, flexible, and genuinely kind. I’m so glad I found them! Merritt Island

This company provides service beyond what is expected. Hrather and Joe are pleased to make sure you place is clean and your guests are happy.

Did not empty the trash baskets but otherwise did a nice job

Dianne in Palm Bay broke my ice maker and it cost me $300.00 to repair.

They are prompt and considerate.

They were prompt but did not come equipped with masks. One had a cloth mask and I provided the other with an N95 mask. I told one that I wanted the window tracks cleaned (this was a deep clean. It apparently not conveyed to the other cleaner; regardless they were not well cleaned. Left shelves in bathroom and window sills not cleaned at all. Excellent job on floors, but much was lacking.

I was expecting 2 ladies for 1.5 hrs each. 3 arrived on time and quickly got to work for 1 hour. I had written out, printed, and reviewed with the lead what I wanted done, which was a focus/priority on floors and my master bedroom and bathroom. I think that they moved so quickly they did not coordinate among themselves the desired work adequately. Their vac failed on the first carpeted room and they asked to borrow mine (I was ok with that). I advised that one particular area rug was wool and would COMPLETELY fill their receptacle or vac bag with just that one rug. They used my vacuum for the entire house, never emptying the receptacle. How clean are the carpets??? AND they left my vac with the receptacle stuffed full. I also watched the vac person actually vac my tiled living room by vacuuming around the furniture.... this is tile and the furniture is extremely light. I found a lot of dog hair under the furniture after they left. The master shower glass door was cleaned well but the rest of the shower (3 walls, a shelf with products, bar soap holder, and floor) were not touched AT ALL. They didn't bother to empty the master bath trash. They mopped the tiled floors but again skipped under all furniture in the tiled living room (including an end table that could have been somewhat mopped under without moving it). I have 2 padded floor mats in the kitchen (under sink and under stove); They mopped around them. I would not have this team (Stephanie, Melanie, and Laurie) or this particular team lead (Stephanie) back again.

Lexie and Cheyenne did a very thorough job cleaning the house. They were very efficient and courteous. I would definitely hire again.

Do not go there if you want cleaning done.