N.E.T.R. Inc.

4.0
6 Verified Reviews
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100% Recommended

37 Years In Business

Company Details

  • Verified Licenses

Contact

85 Flagship Drive, Unit E
North Andover, MA 01845
http://netrinc.com

Hours

  • Mon: —
  • Tue: —
  • Wed: —
  • Thu: —
  • Fri: —
  • Sat: —
  • Sun: —
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Achievements

Seal of Approval
Three Years With HomeAdvisor

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Ductless Heat Pump
  • Heating
  • Cooling
  • Gas Furnace
  • Air Conditioning
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Cost Information

  • Free Estimates
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.0
6 Verified Reviews
  • 5
    4
  • 4
    0
  • 3
    1
  • 2
    0
  • 1
    1

Highly rated for

  • Customer Service
  • Value

Reviews

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Showing 1-6 of 6 results
1.0 Mark E.
5/6/2026

NETR (now Sila/Goldman Sachs) heat pump installation on triple-decker. ~$107k, quoted 2 months, took 8 months. - Design Error: Original electrical design violated Somerville setback code. Required complete redesign, ~7 week Eversource resubmission delay, neighbor coordination. I had to personally intervene with Eversource management. - Failed Inspections: Electrical failed multiple times. NETR pressured for payment before inspections citing "substantial completion." - Settlement: After 8 months I requested compensation. NETR offered $1,000, blamed delays on "my preference" not their design error. When I provided documentation proving otherwise, they withdrew offer to send foreman, gave 24-hour ultimatum to accept $1,500 or face "legal escalation." We settled to avoid further hassle. Outcome: Heat pumps work now. But design error, failed inspections, gaslighting, and 4x timeline make this impossible to recommend. On $100k affecting three households, expected better.

5.0 Beth K. Georgetown, MA
4/3/2026

Had maintenance done for heat pump & mini splits. Rafael Guzman is was professional and knowledgeable . He explained everything he was doing clearly and gave pointers to maintain system. Would definitely recommend N.E.T.R / Sila

5.0 John P. Beverly, MA
3/26/2025

From start to finish, NETR did a fantastic job. I met 3-4 other vendors, and they didn't come close to NETR's responsiveness, professionalism, or timeliness. NETR earned my business before I even got a quote from some of the others. The salesman, Mark, arrived on time, was respectful & attentive to what we needed, explained our options well, and provided a competitive quote before he left my home. NETR also offered a 5-year 0% interest loan for the project (via a relationship with GreenSky). It took only a few days to schedule installation. The installers were prompt, professional, respectful of our property, and did an excellent job installing the electrical components, compressor, branch box, and 5 heads. They did a nice job of consolidating and hiding the lines on the outside of the house. This past year, we've worked with many contractors, some good, some terrible, so I can compare. NETR was one of the best, and I would hire them for my next project in a heartbeat.

5.0 Kathryn E. Arlington, MA
9/21/2022

The person who came for routine maintenance of my HVAC system was rgreat: punctual, professional and friendly.

3.0 Lenore M. Needham Heights, MA
9/20/2022

They got the air conditioning running but there was still a problem with water leaking which we had to have someone else fix.

5.0 Jose M. Lynn, MA
9/20/2022

very niceand professionally trained

Showing 1-6 of 6 results Showing 0 of 0 results
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N.E.T.R. Inc.

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