Keystone Remodeling & Restoration

Great customer service, knowledgeable with work done correctly on the first visit. Will definitely hire again.

Great customer service, knowledgeable with work done correctly on the first visit. Will definitely hire again.

The workers for this company I?d rate as good to excellent! My issue is with the company?s management (owner). I was told initially that the 3 men stating the job (1,100 sqft basement rip out and restore of walls, ceiling and floor) would remain for the completion of the work. After 2 weeks the owner stated pulling the senior man off to work other jobs. Also switched in less skilled workers and moved experience man to another job site. I feel this practice greatly slowed down the entire process. Allowing the owner to change for more billable hours. This at a time when everyone was struggling to hang dry wall. Attempts to contact the owner about my concerns were ignored all day. Having spent almost $30K to Keystone I decided to cut my losses with this company.

The crew is very good and always explaining what is going on with the job! James, the owner, is very much aware of what is happening with the job at all times plus he calls us periodically to check on our satisfaction with the work of his crew!

While the quality of their work was very good, someone needs to screen the contractors for fair business practices. My "pro" forgot to mention that when I paid my bill with my debit card, there was a 3.75% surcharge for the "convenience." Cost me over $50 and when I brought it up all they had to say was "whoops, sorry." Also, I was being charged by the hour. I ended up paying 2 guys at $75/hour to stop by and pick up a few things at the store! $150 for picking up a few supplies?! Had I known, I would have gone and bought the stuff myself!

The men were professional and curtious. They installed outside lightning in very cold weather. The paint job was done well. Wish they would have let me know that before finishing that another can of paint would have made a better finish. I would have gone and gotten more. Vacuuming up or asking if i wanted to before they put the furniture back would have been nice as well.

The Pro was outstanding No materials were necessary. The job took approximately 15 minutes. I am a disabled 73 year old Vet and my wife is 83. Everyone knows that people in our category are on fixed incomes. I was charged 395 for 15 minutes to replace 2 short facia sections. The price is predatory in my estimation. So seniors beware. I agreed to the price because I couldn't find anyone else and the job needed to be done for safety reasons. This is not an excuse to take advantage of the elderly.

The two young men were wonderful. They came a little early and got everything loaded quickly. Awesome work they did

Very good, very,prompt, very polite,

Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________