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This service professional has passed the HomeAdvisor screening process.
Learn about our screening process90% Recommended
4 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Heat Pumps
- A/C Repairs
- Furnace Repairs
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Deals
Cost Information
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- Credit Cards Accepted
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Reviews
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Showing 1-10 of 21 results
5.0
Cecilia W.
Youngsville, NC
2/21/2024
He was one time, up front about costs and honest.
5.0
Anne C.
Knightdale, NC
2/16/2024
I recommend this company to everyone I know.
5.0
Emmanuel O.
Youngsville, NC
2/9/2024
Tech is timely and accommodating. I needed the install on a dime and he worked his schedule to squeeze me in on short notice. The installation was clean and professional. I will hire this company for regular maintenance of my HVAC systems.
5.0
Rick B.
Youngsville, NC
11/11/2023
Sean Herd saw my inquiry about my not functioning heater. He responded to me right away. It was sorta surprising but very well received. He came out and determined the issue then went to check on the needed parts. Once he had that info he called and shared right away. I approved it and he went after the parts. He made it back to my house and stayed into the evening to see that the heater worked to help us not got thru another cold night. He is a good guy and very sharp at his job. I thank him very much Rick Brown
5.0
Karen H.
Nashville, NC
8/31/2023
Sean from Herdâ s Plumbing and A/C is very professional. He call us right away and set up a date and time to work on our A/C unit. He has a great knowledge of A/C units. He had our unit up and running in no time. Sean gave us great recommendations. He follow up with a phone call to make sure the unit was working to our satisfaction
Response from Company:
Thank you for the 5-star review, Karen. We are happy to hear that you were pleased with your service with our technician. We appreciate the opportunity to service your home. - Sean Herd (Owner)
4.5
Charles R.
Louisburg, NC
8/3/2023
Quick service, diagnosed and repaired within few hiurs
Response from Company:
Thank you for your 4-star rating, Charles!! We appreciate your support. ~ Sean Herd (Owner)
1.0
Lexy D.
Hillsborough, NC
5/1/2023
They lost my trust.
Response from Company:
We are sorry to hear you had a less than great experience with us. We are dedicated to serving our customers and will work to resolve all concerns that are presented to us. Please reach out to us with any comments or concerns. - Sean Herd (Owner)
0.50
Paul B.
Wake Forest, NC
11/4/2022
Owner showed up late. Then charged me more than the original quote by adding a service call. Now will not send me a paid invoice. I have owned homes for over 25 years and this is one of the worst experiences I have had. Home advisor referral fail!!!
Response from Company:
We strive to provide the highest level of customer service. I do apologize you are not satisfied. If you would like to talk to us about your concern further you can reach out. - Sean Herd (Owner)
5.0
Justin W.
Raleigh, NC
9/13/2022
Sean is extreme knowledgeable and transparent. I really appreciated the time he took to answer my questions and explain the rational behind any recommendations and parts needing repair.
Response from Company:
Thank you, Justin!! We appreciate your kind words and are grateful. Our team is dedicated to providing honest and professional service. Were here for you whenever you need us. - Sean Herd (Owner)
4.5
Kaitie Y.
Durham, NC
1/2/2022
We got lucky with a quick turnaround from Sean on replacing our HVAC since it failed in the first cold snap last fall. Everything was more expensive because of where we are in the pandemic and supply chain issues, but he was knowledgeable and helpful in finding the best possible value within that. Only negative of the whole process was that we hadn’t discussed form of payment ahead of time (and realized when the time came that we had misplaced the checkbook in a recent move), so were caught by some additional processing fees when we had to use a card.
Response from Company:
Thank you, Kaitie!! We appreciate your feedback and are glad to hear that we were able to provide you with fast and efficient service. We truly appreciate your support. ~ Sean Herd - Owner
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