HVAC Alliance Expert, Inc.

Extremely poor quality of technicians and customer service. I strongly not recommend this company at all. Below is a description of what happened to me and how they treated me as a customer. On May 27, 2020, we called a technician as our AC was not cooling enough. The technician could not identify the root cause correctly and instead suggested we replace the line set, which was multi-day work costing a few thousand dollars. We asked for a simpler solution because I was not ready financially for such complex work. He suggested us to fill freon. We said OK, so he just filled freon and charged us for 6lbs of freon. The real issue was a freon leak within my unit which they never found / root-caused. The freon disappeared in another 2 days and we had the same issue. Finally, we called another HVAC company to assess our problem. This new company could identify the leak and fixed it. So far, I did not have any issues. Next, I called up these guys to refund me the price of freon since it was wrongly filled without fixing the leak. The customer service is so unprofessional, that they kept me hanging in for 1.5 months. They have the worst possible management/customer service. They would not acknowledge the problem and kept telling me they are looking into a refund. After a while, they just stopped answering my emails and calls. I got fed up and planning to file a complaint with CSLB. Never experienced such pathetic customer service.

Even though the job was only recently completed, I am highly satisfied with the results of the project.

N/A.