Empire Today - San Diego

Floor installation turned out perfect. Was knowledgeable and informative.

Thank you.

Quick and efficient. Job looks good

I have a lot to say, but this site wonâ t let me dictate it. I copied and pasted this from my flabbergasted notes. I started finding more and more debris: carpet fibers, pieces of carpet pad, carpet tacks, carpet staples, drops of hot glue from their hot glue guns, messes in different places, pencil marks and smudges, especially in my bathroom, pieces of the LVP backing, and even a piece of quarter round. Then, they used my personal bath towels and TOOK them. They STOLE my personal property!!ð ¡ I talked to the Installation Manager, Ernie. He was blaming ME for daring to report a â small pile of debris.â Thereâ s so much more, but Iâ m done typing. Oh, my driveway was full of debris too. My Sales Rep, Wayne, was GREAT, and very responsive to every question and all of my disgust at the messes left behind, and that my towels were stolen. The Installation Manager did offer to come clean up, but that was Sunday at noon. I had already spent 5 hours Saturday night cleaning up 3 different rooms, and the areas around them. What if I hadnâ t cleaned up, and had stepped on any carpet tacks or carpet staples?

very efficient, very quick.

Fast! Measured one day and floor installed the next. Installer did a great job!

The salesman Wayne was great and a pleasure to have in our home. Was not impressed by how the install was handled. We had a three day project, 2 days of LVP and 1 day of carpet. The LVP crew didnâ t show up until 2pm on day 1 because they had a repair giving to them that morning. Those guys hustled but there was too much work to be done to catch up. They hustled again the second day but it was not enough time to finish so it pushed into a third day which is when the carpet was scheduled. My family had to be very creative on how to stack and stuff furniture around our second floor so there was room for the LVP crew to finish and the carpet could go down. It was a cluster. Not impressed by the baseboard installation. They didnâ t countersink and cover the nails and the corner connections were not aligned that well. I will have to finish that detail work myself. Carpet installer was a true craftsman and did an excellent job. However he didnâ t speak much English so made it difficult to communicate. Needed the help of the LVP guys to interpret. Overall the price was fair but not as impressed by the experience as I wanted to be.

Professional. Contracted out installation but was done well.

VERY GOOD JOB

Professional service and quality customer care.