East Coast Mechanical, Inc.

I have used East Coast Mechanical for both heating and air conditioning in 3 separate residences over 25 years. This company is professional , timely communicates , offers fair pricing, cleans up and meets and exceeds my expectations and I am very particular how I want the work done.

Andy was great! Came in an did the work. Very thorough job. Great customer service all around.

I hired East Coast to install a new high-efficiency heat pump in my house. The sales professional Dave suggested a Trane system that is efficient down to Zero Degrees and he led me through the process of getting a .99% interest loan to do the work plus a rebate. The system works great. We only had the system for part of December, 2020 and my electric usage went down by 36% with a savings of nearly $500 from my December 2019 bill. We have used East Coast for many years and have been very happy with them.

Sales person Dave very professional and explained all my options on types of heat pumps and air handlers available. I got a good price and warranty for the units I chose! The installers Chris and Travis were also professional and clean, I couldn't have asked for better! Great job well done! And it works great. I would highly recommend East Coast Mechanical

Installed a Trane central humidifier. Installers were very neat, efficient and polite

very good price. job was done on time . technicians were excellent. left the cellar cleaner than it was . very happy with all aspects of job performance.

I was hesitant to write a bad review, but after giving East Coast multiple opportunities to rectify the situation and no response from the owner when I asked that he call me, I decided it was time. If nothing else, their lack of concern over legitimate issues should be reason enough to avoid using them. I had used EC to do annual tune ups of my AC units last year so when I didn't have working AC in September and my thermostat gave me an error code that suggested the issue as with the AC itself, I naturally called EC. They did come right out the next day and I was appreciative of the fast response time. After two back to back visits, about 6 or 7 hours of labor, and the complete re-wiring of my HVAC, the tech could not give me a definitive answer as to what the problem was. He ended up swapping out my thermostat for a basic model in order to get the AC running. I did not pursue anything further until I was done needing the AC for the season. Once it became time for the heat, my heat didn't work. I had my oil man take a look at things and he found that when EC re-wired the system, that they made 2 wiring errors and I needed to pay him to fix EC's mistake. Once he fixed the wiring, I was received the same original error code on my thermostat as when I called EC the first time and he was definitively able to tell me what the problem was in an hour. EC charged a ridiculous amount of money for a wild goose chase and did not solve the problem and they don't want to rectify it. I would not recommend them and will never call them again.

They did major destruction to my attic. They cut structures in the attic and did serious damage. They had to redo the entire AC system and repair my attic which took months to complete. They hire very inexperienced technicians. The company did rectified the situation to my satisfaction.

David was professional and laid out options clearly. Install guys did a great job. Top notch vendor!!

East Coast replaced our gas furnace and water heater. Dave, the salesman, was very easy to work with. He is knowledgeable and listened to our requirements without pressuring us to make the sale and promptly responded to every question and request for a revised quote. East Coast had the best price of the three bids we received. The two young men who did the work were here on time, worked hard and got the job done in one day. They accommodated a Request that we had about placement of controls without hesitation. They left the area very clean and neat. The water heater works fine. We have not had to use the furnace yet but based on my interactions with East Coast to date, I expect excellent customer service should anything not function properly.