Betterliving Mid-Atlantic

This company is terrible. The 2 contractors I had were good but left the company shortly after my job was finished. I was told that the contractors would never be pulled off my job. That was a lie. After putting in a half days work, the phone call would come and the workers would pack up everything and leave. Sometimes for a few days. I bought a glass face wine cabinet that was supposed to light up. They came with the cheap FIVE BELOW lights that you stick at the top! They were a piece of crap after 2months. They drilled a an electric outlet inside the cabinet! Not only does the the outlet pull out of the wall, but they drilled holes right into my bedroom wall with no remorse or payback. This was all rushed work on the last day of my job, due to the workers had to be on another worksheet! I threatened to fire them twice. Like most people, I didn't read the fine print of the contact, and would have been out $19k if I canceled the job.

Better

Beware of this contractor, falsely advertising and deceptive practices.

Please record every conversation due to they do not own up to everything they say. The story changes.

Wonderful organization from start to finish

Still in the process of getting zoning and building permits, but they keep me informed through their website.

They are none responsive to inquiries. They keep switching project managers with not getting anything done. They promised to have the work done and not followed through.Before entering this contract we were worried that our 67 year old cement patio would not support the weight of this sunroom.Their salesman called the president of the company and gave us a guarentee that they would make the patio repairs necessary for their sunroom or if the cost was too much we would both walk away from the deal. That was on March 27,2019 and nobody has done any work AT ALL. They have over $11,000.00 of our money and we are senior citizens who just cannot afford this loss. As the time passed it got worse and now we are dealing with a third project manager who said this is embarrassing to him.Their DREAM DEAL has turned into a NIGHTMARE with no resolve in sight.After notifying Home Advisor the salesman called us and promised the president of their company would call us.He did not. We removed our Barbque which was connected to a gas line,had the gas company cap the line,purchased furniture,hired and electrician,almost purchased flooring which we stopped just in time. Also, emptied our kitchen cabinets because the room would be attached to our kitchen and our dishes would be damaged. It's now the end of August and we were told they will not do the concrete repairs as promised. We want our money refunded at this point. Very dissatisfied.

have not started the projet yet, getting permits from county

Joe the owner was awesome, he called to follow up and make sure I was happy even offered to come over anytime during the project, Leka was fantastic, cheery and pleasant, overall my Wife and I love our new room. Thank you to Joe and all the crew at Better Living.

Deposit was given to this business for a porch project on 12/29/18, but a refund requested on 1/2/19 and cancellation of our contract within 3 business days per PA law and the company's own policies, with written guarantee to 100% return/refund the deposit within 7-10 business days. Request was faxed, and receipt was verified on the phone with the company on 1/2/19 as well as fax transmission confirmation. We waited the 7-10 days as well as agreed to their request to send another salesman out to pitch the project again before we could receive our refund, even though we did not request this. We patiently went through that process as well and yet no refund was sent as promised. Repeated daily calls made to the office long AFTER the 10 days elapsed and each time was told that someone from accounting must deal with it. Repeated requests were also made with receptionist to receive a call back but over 4 days no call back was received. On 1/31/19 another call made to main number to request status of refund, and again was told that accounting would have to "look into that". At that point request was made to speak to manager or person in charge, and was on hold for more than 5 minutes. Called back and immediately requested to leave my name and number rather than leave me on hold. Receptionist acknowledged my request but no call back was received for the rest of the day. To be clear, I am not reviewing the quality of their work as we never started the project, but an assigned value to those fields is required to submit this review. Not the best communications from this company. Update: Refund was finally sent and received after nearly a month.